Description

Complaint Title: Unsafe, Misrepresented Furniture – Litfad Refusing Refund and Offering Toy Gifts Instead Business Name: Litfad.com Business Email: [email protected] Phone Number: Unknown Complaint Narrative: I purchased a furniture item from Litfad.com, and the product delivered was completely misrepresented. The wood arrived unfinished, splintering, and totally unsealed—making it unsafe, unusable, and far below acceptable standards for indoor furniture. Litfad responded to my complaint by denying there was any issue, claiming that all products are “faultless,” and instead offered to send me some missing screws and a night light as compensation. This is not a serious or appropriate resolution, especially for a product that is completely unfit for use. To support my claim, I consulted an independent AI visual tool (ChatGPT), which reviewed the product photos I submitted and confirmed: The wood is raw, rough, and uncoated, with visible splintering and chipped edges There is no protective sealant or finish on any surface The packaging was also poorly handled and torn This clearly shows that the product does not meet the advertised description or industry standards, even for low-cost furniture. It resembles raw shipping pallet wood, not anything suitable for a bed or sofa. Offering a small plastic gift lamp in place of a refund for a large, unsafe piece of furniture is an insult. This response shows a lack of willingness to acknowledge or address the actual problem. I am demanding a full 100% refund. If a return is required, Litfad must also cover return shipping costs. I should not be penalized for receiving an item that was falsely advertised and delivered in unacceptable condition.