Description

Order # 250615223202333 I ordered a July 4th wreath for my front door which I saw advertised on Facebook by a company called Topveden. I ordered the large size -16 inch. I eagerly awaited my purchase. I was shocked when it arrived in a flat envelope that measured 15x12. The wreath did not meet the description on the Facebook page. It was one dimensional. Their Facebook page states that they want you to be totally satisfied —100 % Money back guarantee with your purchase. I was not even a little bit pleased. I sent them an email and requested a refund. I was offered $3.33 refund for my $29.99 purchase plus I would be required to pay the return shipping which they warned me would be around $20. Funny how they only charged me $6.99 for shipping. This company operates a fraudulent business both in the product they sell and the customer service they offer. I requested a full refund and a shipping label to return their wreath. I am reporting this because I do not want anyone else to waste their money and be defrauded. Here is the first email I received from them after I complained about the item they had sent me.