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Scam information

This content is based on victim and potential victim accounts. Government agencies and legitimate business names and phone numbers are often used by scam artists to take advantage of people.

Description

I ordered 3 mood bird window hangers. The picture of this bird looked beautiful. I was getting one for me, my sister and my daughter. When I received the products, I found that they were so cheaply made with a very thin plastic design. When I tried to put the chain through the wing of the bird, IT BROKE THE WING. I tried to request a refund for these birds of $69.98 and I was told that I could receive $18 refund and keep the products. Another response was that I could on my dime return the products to this address: Room 906, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China 518102. Send them The Order #, and I would receive a full refund after they follow the tracking # and receive the products. I talked to UPS about returning these products to CHINA. UPS said that it would cost a lot, plus now there is tariff costs also and the products would probably not be received. They recommended just keeping the products. I DO NOT AGREE, I WANT MY MONEY REFUNDED. Please submit this as a scam so others don't get a poorly produced product. Also, there is more emails regarding this company through Pinterest.com. I read an email about this person had ordered a Santa and received a cheap necklace. Thank you for looking into this matter.

Dollars Lost

$69.98

Targeted Person's Location

MN, USA- 55079

Scammer Information
Scammer location logo

Unknown Location

Mobile logo

(833) 949-1266

Web logo

Pinterest.com

Scam Type

Online Purchase

Learn More

Business name

SURRELL companies delivered by Zendesk

Date Reported

July 28, 2025

Scam ID

1025325


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