Description

An order was made on the website at approximately 7:13pm ET on 7/24/25. Confirmation email and credit card alert were received right after. Cancellation email was sent at 8:37am ET on 7/25/25. The company’s cancellation policy is as follows: “ If you want to make any changes to your order, please do so within the next 24 hours. After that, the order will be processed and changes cannot be made. Cancel an Unfulfilled Order: Send a new email with the email subject line: Cancel Order In the email message, please include: The order number you wish to cancel.“ These instructions were followed completely and within 13 hours of order. Company is refusing to issue cancellation of product, falsifying timestamps of order and correspondence, not honoring their own cancellation policy, and issued a tracking number at 10:07am ET on 7/25/25 before they responded to my message so they could claim it was now processed. This is abhorrent business practice