Description

I was contacted by a connex credit union agent pretending to be a fraud prevention. They told me that I had pretending charges from Florida. They had my debit card information and pin and the representative told me that they had my log in info and my card was added to goggle pay. After speaking with the person name David Bennett. I realized this was fraud. So before I knew it my card has a posted bank ?? withdrawal and a purchase from tit tok. So I try to called connex credit union for help but they close at 3pm. So I couldn't stop the person from hatching my account. So I had to lock my card. I went to the Hamden CT branch and the customer service agent was rude, not compassionate, didn't apologize and basically didn't care that my money was stolen and that I couldn't feed my son. The made two purchases one for 524.04 in tit tok and bank ATM withdrawal of 503.50. that was all my money in my account. So the representative name was Roger Conroy couldn't help me further. He was acting like it was my fault that they hatched my debit card and that my money was missing. He told me if I get my money back. So basically you are blaming me for thinking I can trust my own bank and I can't. Connex credit union needs to be held accountable for people using there number and banking account information. This person even was able to send me text messages and a email to my phone. If I don't get my money back I am filling for a lawsuit. This terrible that we have people acting like representative from connex. This is serious and I felt like my trust was broken so now I don't know if I should stay a member. Roger Conroy yelled at me saying why should connex be held responsible and I said because y'all can't protect your clients information or more and I want to be compensated for my security, identity and not being able to feed my son. I have to wait 9 days to 90 days to get my money back. I'm upset and think about closing my accounts