Description

Hello, I had 3 large charges on my debit card very recently, places I never heard of. My bank is very good at notifying me when this happens and they never pay it, always declined. So, this is what I know. I looked online desperately for an Epson person to help me so I could complete the work I did over the weekend. I called what said was "Epson" support and I got the first representative. At first, he was curt with his answers and talked to me like I was stupid then he got better, only after I said I was not technical. He said oh I believe you that you're not. Then I was told that I had corrupt files that were deleting my programs and pretty soon they would all be gone and my computer certificate was expired. All I needed was my scanner to scan which Epson could always fix quickly. I was so stressed needing to scan my finished work orders to close them out I guess I wasn't totally paying attention to all the signs until it was too late. Anyway, I told him I would have my computer guy take care of the things and he told me that oh no your computer guy would not be able to fix this. Started offering plans for me to sign up for, expensive, I finally said ok to the $199 plan completely forgetting that I already have a 4yr. plan with Epson and shouldn't be charged. I did ask at one point did he work for Epson and was told yes. I didn't think too much of the remote access to my computer because Epson and my own guy do that to fix things. The second guy I got, I was transferred to, was doing things on the remote access and when I asked him about the renewal of the certificate he said I don't have that it's not on the computer but I told him that's not true the other guy found it and it's always accessible because it's certifying my computer. He finally told me it was my order number on my receipt from you guys, so I just stopped asking him. I knew that was not true. I also asked him if he could fix my scanner setting so that when I scan the window comes up for me to look at the scanned docs and delete bad ones etc and he didn't know what I was talking aboutl The first guy couldn't do it either so again, another flag goes up! I called my computer guy I've had 20 years and took my PC into him and he deleted all the access files you guys put on my computer and fixed the changes for me. Getting back to the bank charges on my bank account I have fraud claims on them. They were in the sum of $98, $77, and $46. All in a row! That can only be you guys doing this. The fact that a so called supervisor called me to ask how my experience was etc. didn't really impress me at that point, but it was clever! I don't suppose you will give me my $199 back so I am going to file with the BBB and have them take care of it. Also, a copy to my bank and to Epson for any further dealings you guys think of doing. So, don't touch my account again ever!! Shame on you guys for what you do!! ******* *****