Description

Ordered a set of outdoor chairs off Tik Tok shop and only got a receipt with the amount they were charging and the date. I clicked the button on the ad on the Tik Tok app, and it directed me to an identical site that said Tik Tok Shop at the top of the page, but listed a different website address. I Never got a confirmation receipt detailing when the set would arrive. They took the money out and didn't send a confirmation or anything. Contacted Tik Tok who proceeded to tell me to take it up with the seller as they are not liable since it wasn't ordered on their app. They said it is not their problem and that they will not claim liability since it wasn't directly ordered from their app. They said to contact the seller and refuse to do anything further. The scammers have a Tik Tok sponsored ad on the app and will not remove the video or do anything about the reported scam. I had to contact my bank and file a fraud report, and the video is still active on Tik Tok. Tik Tok still sponsors the ad for the scam website, and says they won't do anything because they allow different people to sell stuff on their app and that it is not regulated enough to pursue the matter. My bank is currently looking into the fraudulent charges and Tik Tok will not claim responsibility for sponsoring scammers on their site and pushing their videos and products towards the top of the pages.