Description

I saw an Ad on YouTube for an astrology questionnaire. I answered the questionnaire and was told $1 was for review/results. I paid through PayPal and then saw an option for $29.99, monthly option, but no thank you! I never received an initial review either. Next day I saw $1 and $29.99 "recurring monthly subscription" charge on PayPal. Initiated PayPal dispute and changed passwords. Received a "Your bank denied payment" email the next day. Checked bank and no email was sent. Interestingly, the email disappeared from history! Checked online reviews for nebula and asknebula sites (which I should have done before clicking the Ad). Multiple negative reviews for similar situations. Contacted nebula customer service and have been in continuous circle of responses. They want me to click a link stating that issue was resolved. I continue to respond stating that I did not knowingly accept additional service. They're claiming that "their system processed an up-sell service" and no further monthly charges would occur. Saw somewhere that they're claiming to be from Ibiza?? Be careful! Have been reporting Ad whenever seen.