Description

Their website Clarkandcampbell.com. On July 3, 2025, I came across the shopping site Clark & Campbell Toronto through a Facebook advertisement and subsequently placed two orders: #5772 and #5768. The Facebook Page link is https://www.facebook.com/share/1EJz2bLDVd/?mibextid=wwXIfr is under Clark & Campbell Toronto, they have 766 followers and 720 likes. On July 4, the company sent an email saying shipment for order 5772 was on its way and this email contained a shipment tracking number, JY25CAA0U017234860. On July 15, when I still had not received the order, I traced the shipment number and saw that my order was shipped from China! I didn’t expect an order from a company called Clark & Campbell Toronto to be sent from China! I checked their domain on Whois.domaintools.com and saw that Clark and Campbell created their website in March 2025, through Tucows Domain and the IP location is Ottawa, Ontario Shopify. I accuse Clark and Campbell of falsely presenting themselves as a Canadian company when, in reality, they are operating as a Chinese company. Further online research revealed numerous customer complaints that the product received was of inferior quality compared to what was advertised. Other victims who tried to return the items for refund discovered the cost of shipping back to China exceeded the cost of the item. One review I read showed victims getting back 70% of the cost and persevering in their fight for a full refund. I read these bad reviews of Clark & Campbell Toronto on the private Facebook group called Made In Canada - Canadian Products. Furthermore, the items I purchased under Order #5772 — a pair of shoes and a rain trench coat (which remain undelivered) — cost $125.00 CAD, on sale, which is a significant amount. On July 15, I emailed the company and asked them to cancel order 5768. They responded asking the reason for cancellation and I told them it was taking too long. I am waiting now to see if I will get a refund for 5768. I didn’t receive a shipment number for 5768 so I assume it wasn’t shipped unless it is included with order 5772. In conclusion, this company is deceptive, posing as a reputable Canadian store while hiding the true origin of its products. It sells inferior-quality goods at high prices and makes the return process nearly impossible.