Description

I was having a hard time finding the Carnival Cruise Line contact number in the website. I found (I thought I did) the number in Google. I called it and the representative asked for my booking number. I was trying to cancel or book a different ship. The short story is that person booked a different room using my card, paid the required deposit and did a separate amount of $300.98 which came through under Cruise Line Services. He told me he would have to do 2 different ones because of the taxes. I should have thought about it but I was upset because the person who I was going with cancelled their cruise and never notified me and the only reason I was going was for them, so I was upset that I was not now stuck going on Carnival and the ship so I was not even thinking straight. I was thrown off because part of the money legitimately went through for Carnival. And the difference he tried to do but it was declined. I called credit card company and they said it was declined because of a lot of fraud and disputes coming from them but I was thrown off because the first amount went through. Again I was thrown off because it went through, he was able to pull up room etc. using booking number, I did not know they had access to that. Also he said he had to cancel the one I had booked and returned my money to me on my card, so he needed to re-book the Cruise because it was done incorrectly the first time. He said because the other name was not listed and if I did not re-book it a few months before the cruise it would be cancelled because it was done incorrectly. He e-mailed me an invoice to approve at first, it had the full amount on it, I told him I was not approving that, that it was incorrect it, so he made the change and resent it. It was off a few cents I didn't make a big deal because either way I thought it was all going on my account....and again I was so mad about the situation I was placed in, I didn't question it. Eventually they got the 2nd payment to go through. I didn't think much about it until I got a weird email about Norton Antivirus, (The other red flag was the e-mail did not come from Carnival it came from [email protected].) When I saw that other e-mail strangely come through my email I thought something was fishy, I looked on the Carnival website until I found their number and called and they told me I was not speaking with them and confirmed a new booking number was created for me. The representative told me about the scam that has happened to many of their guests. She also told me that if they did not get me (money from me) to be vicious they would have cancelled my cruise altogether which would have caused me money and possibly could have caused me to not re-book. In the end, the 250 used to book the other room was credited to my account however, I am at a loss for the $300. Never use any search engine for the phone number of a company. Use the number listed on the website if you can find it or on any materials they have already sent to you, ie, statement, card, etc. This scam has to do with a company that is going under a travel agent because they are able to use your booking number and pull up your account and make changes or book new rooms.