Description

Wyze is selling broken products and products that can't be used in this country. I purchased two devices and could use them as described because the app listed doesn't exist in the US. After trying their other methods and apps they would not recognize the device either. When I contacted them they had changed the website and said they don't handle returns they only sale the product, contact the vendor Yeelight. I did that and that company gave me the run around even after I've provided video evidence proving their product was not only broken but also could never work here. They then sited the Wyze return policy and have never contacted me again. I went through Affirm to make payments on these items and placed two complaints with them. They asked for evidence and I was able to provide just a single picture and short video. They denied my claim and have ignored any attempts or requests for help. I have good standing with both Wyze and Affirm and this is the only product I've had with these issues.