Description

I called Spectrum through their app to resolve a connection issue, and the call was intercepted by a scammer posing as Spectrum internet services. They tell me I didn't have the things I do actually have. And then I had to be transferred to earthlink, to get different internet, because I couldn't use my connection and had to get fiber. So they cold transferred me over to Eathlink with the instructions to say, I was a new customer and not to mention I had spoken with a spectrum person at all, and then to call them back. I did that dart services. Had to pay an installation fee, and then my debit card stopped working. So I had to get a different debit card, and now that I'm trying to cancel the service because it was a scam, they're saying I have to pay a $200. cancellation fee and I cannot speak with a supervisor. "They'll give me a call back".