Description

received a call from "ROYAL BANK" that someone had tried to access $4000.00 from my line of credit. They kept saying "they had your PIN, how did they get your PIN?" I checked my purse and my wallet was gone, including my credit and debit cards, my health card and my child's health card and my CAA card. Once my adrenalin was pumping, they asked for my PIN number, which in the moment I provided. They asked me to stay on the phone with them while they "wrote a report" After about 60 minutes they returned. and told me that new cards would be sent to me in the mail, and that I would need to go into the bank with 2 pieces of ID to replace the stolen cards. During this time on the phone I did see on the app that there were suspicious charge on my credit card. I pointed this out to the "bank" and they told me not to worry - that the charges would be reimbursed. When the new cards did not show up in the mail I attended my RBC branch. They would not talk to me in person since I did not have 2 pieces of photo ID (I had my passport, but my health card was stolen). They did tell me that this was a scam...wow, took them long enough!!! I immediately got on the phone and spoke with RBC bank and RBC visa even though my own bank wouldn't help me in person. They reversed the charges on my Visa. Nothing happened with my bank account. I confirmed that a police report was filed and provided the police report number. Police never contacted me. RBC only contacted me to tell me that they would have to put 19000 in charges back on my visa. They told me it was my fault and my problem. They called me several times after the fact to get their money back. The woman sounded odd on the phone and I thought this was a scam. Then I got a letter in the mail. I also thought this was a scam, but it wasn't. I intend to take legal action