Description

OnTrac is a carrier service nationwide, but the location in Jacksonville, FL is stealing packages and won't respond to claims via email. You can see all the reviews people have posted on Google https://g.co/kgs/gaNQYpT, and it's the same thing happening over and over and they need to be looked into. My package was out for delivery 7/4/25 and the driver stated it couldn't be delivered. OnTrac has delivered to my address 3 times a month for a while now with zero issues, and now suddenly they can't deliver to my address? And they've had my package for an entire week now and won't deliver it or respond to any of my claims. Whoever is managing this business needs to be investigated.