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I CALLED THE ROKU CUSTOMER SERVICE NUMBER AT 808-216-2346. CHRIS ANSWERED MY CALL. I INQUIRED ABOUT A FIRESTICK FOR MY ROKU TV SO I COULD CANCEL MY CABLE SERVICE. HE SAID THAT MY ACCOUNT WOULD COVER A TECHNICIAN TO COME TO MY HOME AND INSTALL THE NEEDED EQUIPMENT AT NO CHARGE. HE THEN STATED THAT I HAD REWARDES WITH ROKU THAT I HAD NOT USED. HE ASKED ME TO DOWN LOAD AN APP FOR ANYDESK ON MY PHONE. HE THEN WENT ON MY PHONE TO THE WALMART APP AND TRIED TO GET A GIFT CARD FOR 200.00. I PUT IN MY C CARD INFO SO THE MONEY WOULD GO THERE. WALMART DENIED MY ORDER. CHRIS THEN ASKED TO SEE MY BANK ACCT INFO SHOWING THE MONEY HAD NOT BEEN CREDITED TO MY ACCOUNT WITH MY PHONE CAMERA. DUMB ME - I SHOWED HIM. CHRIS THEN STATED MY ROKU ACCOUNT HAD BEEN HACKED BY 10 HACKERS FROM MISSOURI. HE TRANSFERED ME TO HIS SUPERVISOR ALEX. ALEX PROCEEDED TO TELL ME THE HACKERS HAS IMPLEMENTED A TROGAN SCAM. HE WAS HARD TO UNDERSTAND DUE TO A HEAVY INDIA ACCENT - BUT EXPLAINED THAT WE NEEDED TO FIGHT THE HACKERS WITH THE SAME PROGRAM THEY WERE USING. ALEX TOLD ME I NEED SECURITY CARDS. I SAID "WHAT"!!! WHAT THE HECK ARE SECURITY CARDS? HE SAID I NEEDED TO GO TO TARGET RIGHT NOW AND GET THEM. HE SAID I WILL STAY ON THE LINE AND TALK YOU THROUGH THIS. I TOLD HIM I AM WORKING FROM HOME AND CANNOT LEAVE RIGHT NOW. ALEX PRESUURED ME THAT THIS WAS OF THE MOST URGENT MATTER AND UNLESS WE COMBATED THESE HACKERS -THEY WOULD TAKE MY MONEY FROM MY ACCOUNT. I TOLD ALEX AT THIS POINT I WAS GOING TO CALL MY BANK. HE ASKED ME TO HOLD. ALEX RETURNED AND SAID THEY COULD DO A ONE TIME CANCELEATION OF THE HACKERS TRANACTION. HE HAD ME DOWNLOAD A COINMAMA - A BIT COIN APP. HE PUT IN A 400.00 TRANSACTION. WHEN THE APP ASKED FOR MY CARD INFORMATION, I SAID "YOU SHOULD ALREADY HAVE THIS". ALEX STATED NO - HE WAS ADAMENT I PUT THIS IN. HE BECAME ANGRY AND STATED "MS. WATSON - I HAVE BEEN ON THE PHONE WITH YOU FOR AN HOUR NOW. IF YOU DO NOT DO THIS, I CANNOT HELP YOU". I SAID NO - I AM NOT GOING TO PUT HTIS INFORMATION IN - IT DOES NOT FEEL RIGHT. ALEX SAID "MS. WATSON - I CANNOT HELP YOU IF YOU DO NOT DO THIS NOW. I TOLD ALEX "TOO BAD, SO SAD CAUSE I AM NOT DOING THIS!!!" AND HUNG UP THE PHONE. I IMMEDIATLEY CALLED MY BANK AND CHANGDED ALL OF MY ACCOUNTS. I HAVE A VOICE MAIL FOR THE ROKU HEADQUARTERS IN SAN JOSE CA TO RETURN MY CALL ON THIS MATTER. MY GUT TOLD ME SOMETHING WAS NOT RIGHT. IT WILL BE A PIA FOR ME TO FIX ALL OF MY BILLS, ETC - BUT I AM SO VERY GLAD THESE SCAMMERS DID NOT WIN!!!!!