Description

• On May 29, 2025, I placed an order for a Detox Kit, which contains a dry brush and a Gua Sha tool. I paid $127.20. • By June 10, 2025, I still received no information from the company, so I filled out a "Connect with Diamandia" form through their website, DIAMANDIA.com. There was no response. • On June 14, 2025, I followed up again, this time using the email address listed directly, [email protected]. Again, there was no response. • On June 21, 2025, Diamandia was live on Instagram, so I posted a comment inquiring about the status of my May 29th order (I took a screenshot of it). My comment was deleted, and I still received no response. • Due to the company's refusal to respond to every attempt I made to get in touch with them, I opened a claim with my credit card company, which is still ongoing. • On July 1, 2025, I emailed again and wrote, “I placed this order in May. It's now July, and it still hasn't shipped. I see that a tracking number was provided on June 27th, but it still hasn't shipped, according to the tracking information. Please CANCEL THE ORDER. Not even having the courtesy to respond to my inquiry about its status (and subsequently deleting my polite inquiry on Instagram and ignoring it too) in this amount of time is poor customer service. I wanted to bring this on a trip with me, but it's too late now. Please refund the full amount, and please confirm receipt of this email.” There is no surprise that I did not receive a response. • On July 3, 2025, Diamandia was live on Instagram again. This time, I was the only person in the live room, so I typed my question directly to her, asking her about the delivery. She answered live, saying, “Send me a DM, I can’t check shipping now.” Then, she abruptly left the live session. I did as she asked and sent the DM immediately. She never read or responded to it. • I am constantly seeing ads on Facebook and Instagram for DIAMANDIA products, and live sessions of trying to sell these products, but why if orders from May can’t even be filled and customers are completely ignored? • I would like my $127.20 back immediately, and I believe the product should no longer be promoted when orders are being taken, but products are not being sent.