Description

I received a targeted ad via YouTube that presented a model kit that I purchased through the website. After not receiving tracking information for my product, I reached out to the company and they provided me with a tracking number for a false shipment that never arrived. They did this twice and I requested a refund. They have said I need to wait 10 business days in order to receive a refund. After waiting, I followed up and they have said a check was in the mail and provided me with a false tracking number again. I noticed that multiple customers have posted reviews on the website stating similar experiences.