Description

I was helping an elderly friend purchase a flight with United Airlines and needed to change the itinerary. My friend claimed that she had been given a direct customer service line (855-801-6691) to a United Airlines employee named "Mike White" by United Airlines customer service, and she insisted we call that number. I initially took her claims at face value. After calling "Mike White," he said he could change the itinerary for a fee. After giving him my credit card information, he sent the new itinerary to me from a non-United Airlines email ([email protected]). I discovered that he was actually an "independent travel consolidator" and had charged hundreds of dollars of fees on top of the actual cost of the flight (the email mentions fees, but there is no itemized bill attached). "Mike White" was evasive when I asked what "air-itinerary.com" was and why the itinerary was not sent from an official United Airlines email address. While the new itinerary was legitimate, I am concerned that this individual is scamming United Airlines customers and representing themselves as United Airlines.