Description

I placed an order for 72 placemats through their website, but when I received the items, they were a visibly different low quality knockoff of the item pictured on the website, made of a completely different material than stated in the item description. The website states they are linen, they are clearly a synthetic. They also have a visible serged border not present in the website image and the design is screen printed, not woven. I reached out to customer service and an employee told me (in writing, no less) that I was eligible for a return and full refund and would be provided with a return shipping label. Another employee then refused to honor that and said I would need to pay return shipping at a cost of more than half the total item price for the (fraudulent) items, and the return shipping would be to an address in China despite their website stating a California address. I was bounced between 4 different customer service agents who all kept telling me different things as far as what the policy was, how much of a refund I was eligible for, etc. Several other customer reviews say the same thing, that items ordered were misrepresented in quality or material, and the company refuses to take any responsibility for that, and continues misrepresenting themselves as a USA based business instead of a Chinese drop shipper.