Business ProfileforPreferred Pediatrics

I took my newborn twins for a well baby check on 2/21/2020 (their first visit out of the hospital). I hit my out of pocket maximum with my insurance company prior to this bill being processed and it was a well baby checkup, which is covered 100% by insurance plan. I got a bill from the provider in June/July 2022 saying I owe $193.00. I called them several times a month for several months trying to get it sorted out. I was told at the end of August it was taken care of and to disregard the bills. In September, I got a letter from a collection company trying to collect on the bill. I've been fighting with the provider, Quantum Health (the liaison between myself and Anthem), and the collections company trying to get this bill sorted out. I've been told by countless employees at Quantum that it's a coding error. The provider coded my son's visit as both a new patient and physical and claim it was the same way they filed his sister's visit (looking at the invoice, they're different codes and Quantum can't even find a claim for that date of service for her in their system). The provider filed the exact same claim the exact same way 5 times, hoping for a different outcome. ******* has told me it's a coding error, but it would be insurance fraud to tell the provider which codes they need to use. The provider has washed their hands of it and refuses to work any further to get it sorted out. Upon reviewing the invoices they sent me today, they wrote it off to collections the same day my last bill was generated (which I didn't get in the mail until over a week later). I had no way of knowing it was going to collections prior to them actually writing it off to collections. With all my calls to the office, I was trying to work with them to get it worked out so it's even more upsetting they sent it to collections after all I was trying to do to get it sorted.