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Find a Location

Virginia Credit Union, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforVirginia Credit Union, Inc.

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/1986

    Years in Business: 96

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Financial cooperative offering banking services including savings and checking accounts, loans, credit cards and financial education resources. Federally insured by NCUA.

    Business Details

    This is a multi-location business.

    Find a Location

    Virginia Credit Union, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 90010, Richmond, VA 23225-9010
      BBB File Opened:
      8/14/1986
      Years in Business:
      96
      Business Started:
      5/1/1928
      Business Incorporated:
      5/4/1928
      Accredited Since:
      8/1/1986
      Type of Entity:
      Corporation
      Business Management
      • Ms. Glenda Brooks, Vice President of Member Service Operations and Support
      Contact Information

      Principal

      • Mr. Chris Shockley, CEO

      Customer Contact

      • Ms. Glenda Brooks, Vice President of Member Service Operations and Support

      Other Contacts

      • Mr. Chris Shockley, CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      50 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/20/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      My name is ***************************** and I have a line of credit with Virginia Credit Union (VACU). my credit reports shows a late payment that is false on my credit report. I tried disputing several times with the credit reporting agencies but the late payments still remain. I have also disputed this late payment with Virginia Credit Union (VACU) and they did not fix the error in question. I have proof here that Virginia Credit Union bounced around this alleged late payment from February 2022 on Transunion and equifax to March 2022 on Experian I don't know what's going on but I demand this be fixed immediately. Im in the thought process of suing because as a result a few of my credit limits were cut down because of my credit score dropping I need someone to fix this fast I am very frustrated. Virginia Credit Union has no proof of this alleged late pay on my personal line of credit. Please fix this immediately.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kenann Q

      2 stars

      03/28/2024

      I'm giving them two stars because I have been with them since 2008, I was a grad. student at *** and done with NavyFed (They are horrible). I just recently applied for a loan and even though I'm a well paid professor with a major University, with a credit score of over 750- they said no to me, when I called (because they can't be bothered to reach out to their customers though email) that I didn't even qualify for thier lowest loan amount. *Note I am a black woman* am I saying this is racial- let's put it this way, I have other lines of credit-(they have all been paid on time for years, I don't have one negitive thing on my report and my car is about to be paid off next month. I was getting a card just for emergencys- I'm moving this summer and didn't want to be caught out there- I also have less then 5 thousand in debts. So, you do the math. I'm far from a high risk borrower. Well -rejection is lifes protection, after that, I'm moving my money else where and after reading all the reviews about the treatment you get when they do approve you for credit, I know now why I got PROTECTED. Goodbye VACU.

      Virginia Credit Union, Inc. Response

      03/29/2024

      Virginia Credit Union values it's members privacy. Please contact us at ************ so that we may address your concerns.

      Local BBB

      BBB Serving Central Virginia

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