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Find a Location

Matthews Motors, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Matthews Motors, Inc.

      11315 US Hwy 70-W Business Clayton, NC 27520-2205

      BBB Accredited Business
    • Matthews Motors, Inc.

      204 N Berkeley Blvd Goldsboro, NC 27534-4324

      BBB Accredited Business
    • Matthews Motors, Inc.

      5723 Market St Wilmington, NC 28405-3501

      BBB Accredited Business

    Business ProfileforMatthews Motors, Inc.

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1995

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Matthews Motors a full service used car dealership.

    Products & Services

    Matthews Motors offers preowned/used cars, trucks, vans, and suvs. They offer an extensive range of auto service and repair including oil changes, tune-ups, complete brake service, shocks and struts, complete tire service and repair.

    Business Details

    This is a multi-location business.

    Find a Location

    Matthews Motors, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Matthews Motors, Inc.

        11315 US Hwy 70-W Business Clayton, NC 27520-2205

        BBB Accredited Business
      • Matthews Motors, Inc.

        204 N Berkeley Blvd Goldsboro, NC 27534-4324

        BBB Accredited Business
      • Matthews Motors, Inc.

        5723 Market St Wilmington, NC 28405-3501

        BBB Accredited Business
      Location of This Business
      11315 US Hwy 70-W Business, Clayton, NC 27520-2205
      BBB File Opened:
      10/1/1995
      Years in Business:
      29
      Business Started:
      6/1/1994
      Business Incorporated:
      2/12/1998
      Accredited Since:
      11/1/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • Matthews Motors
      Business Management
      • Ms. Cynthia Joyner, Marketing Director
      Contact Information

      Principal

      • Ms. Dale Matthews, Owner

      Customer Contact

      • Ms. Dale Matthews, Owner
      • Ms. Cynthia Joyner, Marketing Director
      • Mr. Vall Valdejulli, General Manager
      Additional Contact Information

      Fax Numbers

      • (919) 550-3956
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On January 20, 2024. I came to ******* motors to get my first car when I got there she told me that I was qualified for the first buyers program. We had sat there for about three hours while she ran my credit and my license number and she told me to come back the next day, so I came back the next day and she told me that I qualified for a vehicle but I had to put $1000 down due to me not having yet considering Im 19 years old so I was able to get into a vehicle and she kept telling me that I was approved by a bank so she came to me and asked me how many hours I was getting per paystub at work. I did inform her that I was in fact, only getting ************************************** working at a hotel and our revenue being low for this time of year. it was two hours, and when she came back to me and told me that I was unable to get the vehicle with a cosigner but to just give her a second so she could try to pull strings. she then came back and told me that I did not in fact need a cosigner and that everything was approved but that my car payments would go up to 424 a month. I was OK with that. I signed the contract and then I was called back to the front and was told that the insurance was in some somebody elses name and that they mistake identity for me, they had to go back through the insurance company, causing me to sit there for about two more hours before I could leave. Eventually everything else was resolved. I finally got my keys and thats when she told me that I still needed one more paystub which I was OK with and she double check with me and asked me what my next paystub is 64 hours and I told her yes if I was able to get to work in time because they had already kept me two hours overtime I was supposed to be at work Which they knew. Fast forward today I get in there and she tells me that my 64 hour paystub is not enough and that I need 80 hours when she told me before that I needed only 64 and she only said 80 because of the man next to her. She lied to my face saying that she didnt tell me those things and made me look like a fool. Now they want my car.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Randall L

      1 star

      04/04/2024

      *******'s Motors of ******* engages in deceptive marketing practices to lure customers in with great prices on their website and then claim that the posted price was a "mistake" only to raise it once you try to buy the car. Today, on April 4, 2024 we went to check out a RAV4 with a posted price of $33,998 on their website (I have a screenshot to prove it). After test driving the car and saying we wanted to buy it they said that the price on the website was a mistake and it should be $35,998, a $2,000 increase. They even changed the website while we were sitting there. These kinds of price shenanigans have been going on with used car dealerships since my grandparents were alive and buying cars, so the idea that this was a mistake is a bunch of BS.Needless to say, this change took the price of the vehicle from a good price to not a good price, and we left the dealership without buying the car. Even if they were willing to negotiate it wouldn't have mattered because we didn't want to work with people who were playing these kinds of games.I wouldn't go to *******'s Motors without having already agreed on a full invoice of out-the-door pricing (tax, fees, and everything included) in writhing. Don't waste the gas and time to drive there without getting it all worked out first or they will just change the game. ****, they may still try to pull some ****, but at least you'll have it in writing. Clearly the writing on their own website isn't good enough for them.I will say, on a positive note, that the people were friendly and courteous, so at least they'll try and scam you with a smile.

      Local BBB

      BBB of Eastern Carolinas

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