Business ProfileforBluewater Associates of Emerald Isle, Inc.

We stayed at A Southern Exposure rented from BlueWater the week of August 4-11 and paid over $16,000 for a premium property. A tropical storm occurred, however the issues with this home have been unacceptable.Upon entry multiple doors were broken, there was a musty smell throughout the house, and water was leaking through outlets. Bluewater was notified right away. On Thursday, we woke up to a portion of the ceiling laying on the ground. There was a large rush of water that continued to drip throughout the remainder of the week. The door would no longer close and there was also leaking around the doors. In the lowest level, there was also brown water leaking from the ceiling and the window. Pots were placed under all of these leaks and changed frequently throughout the day. Additionally, there was water leaking through the wall on multiple outlets, which is extremely unsafe with children. Throughout the house there was an extremely musty smell. After witnessing the water damage that occurred maintenance was called as there was visible mold and a steady stream of water. The maintenance team came and alerted us that an air handler had leaked in May and multiple ceilings had fallen. As it was time for season, minimal repairs were done. The pots remained in place and continued to catch leaking water Thursday- Sunday. We were expected to change them and there was very clear mold on multiple ceilings. Outside of the obvious structural issues the pool and hot tub were NEVER serviced and we received no information. Overall, this home is unsafe with multiple doors that will not open or close, hunks of ceiling plaster falling, clear water damage in many walls, and leaks through outlets. We would like this issue to be escalated as we did not pay for a top end rental to provide constant cleaning and care due to poor upkeep. As the home was rented prior to the huge issues in May, it was not in the promised condition. Bluewater has offered $200 and minimal apology.