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Find a Location

PetPartners, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PetPartners, Inc.

      8051 Arco Corporate Dr Ste 350 Raleigh, NC 27617-2047

      BBB Accredited Business
    • PetPartners, Inc.

      PO Box 37940 Raleigh, NC 27627-7940

      BBB Accredited Business

    Business ProfileforPetPartners, Inc.

    Pet Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/31/2014

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    PetPartners, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PetPartners, Inc.

        8051 Arco Corporate Dr Ste 350 Raleigh, NC 27617-2047

        BBB Accredited Business
      • PetPartners, Inc.

        PO Box 37940 Raleigh, NC 27627-7940

        BBB Accredited Business
      Location of This Business
      8051 Arco Corporate Dr Ste 350, Raleigh, NC 27617-2047
      BBB File Opened:
      4/19/2004
      Years in Business:
      20
      Business Started:
      4/19/2004
      Business Incorporated:
      10/10/2002
      Accredited Since:
      12/31/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • AKC Pet Insurance
      Business Management
      • Ms. Juliana Beatty, Competitive Intelligence Analyst
      Contact Information

      Principal

      • Ms. Juliana Beatty, Competitive Intelligence Analyst

      Customer Contact

      • Mr. Adam Blodgett, Customer Care Supervisor
      • Ms. Juliana Beatty, Competitive Intelligence Analyst
      • Ms. Jenny Anaya, Compliance Specialist
      • Ms. Amanda Trcka, Marketing Communications and PR Manager
      Additional Contact Information

      Fax Numbers

      • (919) 228-2952
        Primary Fax

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/22/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I bought a kitten from Animal care and protective services when my veterinarian examined the cat he found a cleft palate issue and did surgery to repair this in September of 2021. I purchased pet insurance in January 2022. In April 2022 a CT was done on my cat to find why his breathing was so noisy. The internal medicine doctor diagnosed him with nasopharyngeal stenosis and middle ear disease both of which would require surgery at University of ******* veterinary hospital. I spent 2397.52 at the internal medicine doctor for the CT and examine. Then I spent 8434.00 at University of ******* veterinary hospital all of which the insurance has refused to reimburse me a single dime. They state all of these things are due to the cleft palate surgery done in 2021. The surgeon at University of ******* veterinary hospital has written the insurance company a letter advising neither condition was a result of the cleft palate surgery however they still refuse to reimburse me. Please help. Thank you
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nancy F

      1 star

      02/13/2024

      Untrained cost my dog horrible death ignorant agents don't know job this is worst don't recommend hate someone would go through my pain

      Local BBB

      BBB of Eastern Carolinas

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