4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nancy F
1 star02/13/2024
Untrained cost my dog horrible death ignorant agents don't know job this is worst don't recommend hate someone would go through my painReview from Christine C
1 star08/25/2023
Signed up July 2022 as my dog was diagnosed with epilepsy & they advertised they cover pre-existing conditions after a year. Spoke to representative, explained medical history, and was told to sign up, add hereditary/generic condition coverage, and anything (Dr visits, prescription meds, tests) would be covered after 1 year (minus the deductible I chose). Well, a year went by & I filed my first claim. Denied due it being a pre-existing condition. Was given some ridiculous excuse that I have to wait another year due my state only being 006 in 2022 & now is 008 which covers this?!?!. I was not told anything about this when I signed up. Even called and confirmed everything after I got original policy declaration page. I was lied to, and feel they fraudulently conned me out of money. I waited the year as advised & as advertised when I signed up. They should honor their word and cover the claims.
PetPartners, Inc. Response
09/25/2023
Hello *********,
We sincerely appreciate you taking the time to share your concerns with us. Your feedback is invaluable, and we deeply regret any inconvenience you may have experienced due to the previous miscommunication.
We fully understand that the health and safety of your pet is of utmost importance. Rest assured, we have diligently addressed the issue, and I am pleased to inform you that it has been resolved. We have made sure your claims are promptly & accurately processed, and your pre-existing coverage is in full effect.
Should you have any lingering questions or require further assistance, please do not hesitate to reach out to our dedicated customer service team at ************. Your satisfaction and peace of mind are our top priorities, and we are committed to delivering the highest level of service.
Once again, we thank you for bringing your concerns to our attention. Your feedback plays a vital role in helping us enhance our services. We look forward to the opportunity to speak with you soon and ensure that all your pet's insurance needs are met to your satisfaction.
Sincerely,
AKC Pet Insurance
We would like to thank you for bringing this matter to our attention. We apologize for any miscommunication in the past. We understand the health and safety of your pet is the most important thing.
We are happy to report this issue has been resolved. You should see your claims processed and your pre-existing coverage in full effect at this time.
Please reach out to our customer service team at ************ if you have any further questions. We value your feedback and appreciate the opportunity to improve our services.
Thank you again for bringing your concerns to our attention. We look forward to speaking with you soon.
Sincerely,
AKC Pet InsuranceReview from Dawn P
1 star08/03/2023
My 12 week old puppy had seizers and was hospitalized. My claim is being held up because a diagnose cant be made. She weighs 3 pounds and had lung issues in the hospital. I have followed every demand they have made and jumped through every hoop but they are still not processing my claim! It is unreasonable and to put my puppy through an MRI to see IF we can get a diagnoses. I was advised not to do an MRI by the neurologist. I get claim rules but sometimes they are not attainable. It has been 2 months. Totally disappointed in AKC!!!!PetPartners, Inc. Response
08/09/2023
Hello ****,
Thank you for taking the time to share your feedback regarding your experience with AKC Pet Insurance. We understand this can be incredibly stressful, and we apologize for any frustration or inconvenience this situation may have caused you.
We want to assure you that we take your concerns seriously and will do everything in our power to address them. Our aim is to provide the best possible service to our customers.
We understand that the claims process can sometimes be complex, requiring specific documentation and diagnoses. At this time the veterinarian is not sure of your puppy's final diagnosis, or if the condition is inherited/congenital. Once we have the final diagnosis we are able determine eligibility.
Policies with strictly accident and illness coverage would be excluded from any inherited or congenital conditions.
Please reach out to our customer service team at ************** if you have any further questions. We value your feedback and appreciate the opportunity to improve our services.
Thank you again for bringing your concerns to our attention. We look forward to speaking with you soon.
Sincerely,
AKC Pet InsuranceReview from Robert M
5 stars11/30/2021
******* from the AKC Pet Insurance Customer Care Team really helped me understand what I've been paying for with my insurance that I never really understood. She was able to use relatable language with me and for the first time, I feel like I actually know what I am paying for. Thank you so much! Very pleasant experience!
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