Customer ReviewsforTeam Chevrolet of Goldsboro

I had a bad alternator in my jaguar which meant I obviously couldnt drive it the hour plus to Jaguar dealership not knowing when it would power down. I did 2 months of research ( no rush I have 5 other vehicles) went in & asked would they be able to replace my alternator .showed the person I the print out stating alternator was bad. He not only said they could but told me I could even order my own & they would install it . Searched reviews about people going to services places outside of Jaguar. No one seemed to have an issue . So the 6th of March I drive my car with bad alternator to Goldsboro about a 20 min drive make it down the street from dealership before my car powers down & I call tow truck . I have ordered an alternator that said perfect match from parts store. Once they start on my car a week or so later( no rush no scheduled appointment) they tell me that alternator is no match. they order a part and complete the work a week or so later. I am charged $1900 before my military discount. My car doesnt start when I get there. I asked how can you know my car is operating properly if it didnt start ? His response the tech said it may need to be jumped bc the battery was drained when the alternator went out. As soon as I leave the dealership & go less than two miles to gas station.Car cuts off again & had to get a jump now the engine light is on . I call back to dealership cant get anyone so I ********** zone for test. Results = bad alternator/ alternator connection. Take it back Monday to get fault fixed: they try to sell me a $401.00 battery instead of checking alternator connection. I have just purchased $379 battery before I took car in . I take battery to get tested on video. Battery is 100% Pick up Wednesday, engine light on before I get home: Im charged $61 diagnostic fee for battery test . I call and they tell me they dont have tools to diagnose issue & arent sure why they worked on it . So $1900 no checks & engine light on. Horrible

STAY AWAY - Might be a good place to buy a vehicle but not to have one serviced. During the check-in process they tried to add on items that my new 2022 Silverado did not need (filters, etc.) My truck's computer tracks those needs and tells when items need replacing). I was there for a basic oil change and tire rotation. They quoted me a price and when it came time to pay, they added an additional $30 for labor. Since when is labor not part of an oil change quote? They finally took it off after I said I was not going to pay it.While waiting, they told me that my truck had failed their alignment test and tried to add that as well. I had just had my truck aligned two days earlier. It was not out of alignment. When I asked for the printout showing where it was out of alignment, they could not produce the report. They came back and said their printer was broke... It's businesses like this that give New Car Dealers a bad name. STAY AWAY.