Business ProfileforAAA East Central

Oct 29 a AAA insured driver hit my vehicle Oct 30 AAA admitted fault and began the process of assessing damage (Agent: Chloe A****) Nov 2 I spoke to (Agent: Ron M*****) who would review the costs and approve work being done I expressed the concern with the damage done to my car (12k in damage) and how this was a lot of work+money for a car that would be worth nothing - he approved the work even after sharing we weren't far off of totaling the vehicle I reached out to AAA several times regarding the time line and that I was moving soon and the car was nowhere near being done, both Ron and Chloe ignored calls regarding this and it took over a month to get a reply. January 20th I flew back to PA to deal with my car as AAA refused to give leniency on time to allow me to get back to PA because they did not want to pay for the rental any longer than a few hours after the work was done (we still did not have a definite completion date just a couple day range) I spoke with Chloe several times about the diminished value of my vehicle as the collision center said it will pass inspection but this car will never drive right again and they did not feel comfortable giving me the keys. Chloe said "have the dealership fill out a form stating previous worth, current value and why it decreased and once that is approved we will have the check to you within a week covering that loss". The loss amount listed was $6200. Feb 7th email confirmed documents were received and submitted to the diminished value department. Feb 26 (agent: Jim D****) emails me saying he will only give $300 in diminished value March 3rd I sent photo proof of the car not sitting correct after the work done and how this amount was insulting to offer the documents he shared showed my car was valued at over 14K pre accident and the dealership went off KBB at 11,200 in (pre wreck) current condition March 15 I emailed Jim for a second time as he had not responded it is now March 21 and he still has yet to reply.