Customer ReviewsforPNC Financial Services Group, Inc.

If you're looking for a reliable bank to open an account, handle your money, and manage daily transactions, steer clear of PNC. I’ve had a terrible experience with their Branch Support Department—they refused to let me withdraw my own money that was already in my account! They made me jump through hoops and forced me to come back three times in a row just to access my funds. Save yourself the frustration and go elsewhere. PNC doesn’t deserve your trust, and certainly not the interest they earn while holding your money.

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

The fact that I can’t access the ATM after hours on *** ******** ** **** ** ******* ** ***** is an eye opener that I need to take my money out and close this account . Not being able to access my money just because the card reader on the door has been broke for months is crazy . This is not the first complaint either . If they don’t care enough to do something about the door surly my money isn’t safe and shall other problems arise there is going to be a problem trying to resolve them . Not to mention , when I called customer service to file a complaint I was asked “ what would you like me to do about it ? “ . I’m appalled but that’s ok “when business isn’t right , just find somewhere else to do business “. Update: As of 9/12/24 @ 9:05am I’ve been told that the doors are locked and card reader doesn’t work after hours because and I quote “they don’t want the homeless sleeping and leaving there needles in there” . Definitely do not bank with them because Boston has an influx of homeless and heroine addicts . The fact that you can’t access your money because of it is a piss Poor way to do business. PNC do better, there has got to be a solution to better serve your customers. We only have two locations in the city of Boston and if this is an issue at this location I’m sure it’s happening at the other because homeless is a Boston issue .

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

I have been baking with this bank for several year, and I am beyond upset that they took upon themselves to take my hard earn money out my account. My son account is his account and I never had this issue where they take the money out my account because he was in the negative. The money in my account was the money for my other son insurance who just lost his father. And for this bank to take all my other child money is very distasteful. I really hate this and what to talk to the CEO of the company at this time. My son is account is his account and i should not be penalized.

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

Charged overdraft fees even after bringing my account balance from 0

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

If it were possible to give a negative or zero PNC earns the lowest rating possible. PNC Investment will not transfer your account to another institution quickly. It takes 4 weeks for them to look at your request. It took me 7 months. They don't subscribe to electronic account transfers. No physical offices. Won't return phone calls. Even with assistance there is always a problem with the paperwork and they won't tell you what is the problem. Fill out another round of paperwork, mail it (faxes or email not allowed, must have original signature.

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

NEVER AGAIN! Horrible experience trying to sell my house; you would think they'd want their mortgage paid off.Throughout the process of trying to get the necessary paperwork so I could sell my house, I contacted PNC numerous times BEGINNING in April after I hired a realtor. The house had a buyer immediately, but continuous issues with the bank prolonged the closing. I have made numerous complaints along the way,*I had a single point of contact (with whom I was never able to actually communicate) that led to errors in the process in May *my new single point of contact (who actually did communicate with me), informed me that nothing could be done throughout the entire month of June *throughout July I tried NUMEROUS times and talked to NUMEROUS PNC employees trying to get an updated payoff letter *initially I was told that it could not be emailed and would have to be mailed (I believe there were 2 different phone calls made by me requesting the payoff letter that was supposed to be mailed but was never received)*after getting a fax number for my realtor and title company, I called again and was told it would be faxed within 15 minutes (when I requested getting it faxed and mailed, I was told that it would require requesting 2 different letters and, basically, was impossible)*after a few hours I called again and was told that it would take a few days to get faxed over *after not receiving the letter, I called again was assured that it would be faxed (at that point I, once again, escalated my complaint with PNC, but still no payoff letter came)I had to contact my lawyer's office in order to get the payoff letter. And even after closing on the house, I received communication that I owed money for some charges that were never explained. The house was no longer mine, yet I was still having issues with PNC and those working on their behalf.Thank goodness for my realtor, otherwise, who knows what would have happened.

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

My elderly mother had an auto loan through PNC Bank. I did not want her to worry about monthly payments so I called and asked if I could pay a large amount, that it would cover payments for a year, they said yes. I made a $20,000 payment and received a late notice the next month. I called and was told they put the payment to principal and it did not replace payments. The woman I spoke to on the phone apologized and said she had made the correction in the payment and gave me a date, 10 months out, of when the next payment was due. A month later a notice was received that there was late payments and no payments had been made since my $20,000 payment. I called once again and was told they do NOT accept payments that put off monthly payments and an investigation would have to be done to see if they can return the late fees, which included me jumping through hoops. I ended up paying off the balance and not dealing with PNC Bank again. DO NOT do any business with this bank.

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

Fraud institution who steals customers money and then makes them wait ***** hours after they deposit money before they can use it.Theyve gotten rid of all of their regular bank teller locations in favor of robots and now theyre using the robots as a front to steal customers money.

PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.

My brother, who is an incoming international graduate student at ****, and I visited the branch to open a student account for him.We were asked by a staff member at the booth to fill out an application form, which we did promptly. I also checked in for an appointment with an account representative to proceed with the account opening. However, after waiting for over 60 minutes, we had not been attended to.Eventually, an employee named ****** approached us and questioned why we were not at an international student session that was taking place. We were unaware of this session, and when we explained our situation, Alfreds response was less than welcoming. He made comments regarding our nationality and differences in processes between countries, which we found inappropriate.While I understand that there may have been some miscommunication or misunderstanding, the way in which this was handled by ****** left us feeling uncomfortable. His approach seemed unnecessarily harsh, and it was not the level of service we expected. When I told him this was unacceptable since we already filled the form and waited an hour, he took a threatening tone saying that I am not helping the situation as my brother will be unable to open an account if I continue to talk more.I would appreciate it if this matter could be looked into, as we believe that all customers, especially those new to the country, should be treated with patience and respect. I hope that steps will be taken to ensure a more positive experience for others in the future.Thank you for your attention to this matter.

PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.

Unintelligent employees, in any branch I go to or no matter who I get on the phone. Wait times are so ridiculous, one day I spent a total of 4hrs dealing the stupidity of PNC.

PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.