Customer ReviewsforHanksters Hot Rods

This place is a total rip off and shouldn't even be in business with the misleading videos. If you buy anything from the I suggest you go evaluate it in person because that is thier main excuse for selling junk. The green and white 70 Chevelle I purchased and me and delivery guy had to push it off his trailer. Video showed test driving like the car was in perfect condition. I refused to sign warranty and told them I requested a refund and they didn't respond back until I submitted a BBB report. I was called and told he would send me a $500 check when I go back and say I was satisfied and I declined and he responded lying saying he offered me $100 bucks. This place is a total scam and even pull back emails that I archived for proof. Take your business elsewhere, especially if you're not local because if you read all the reviews they are not local.Very dissatisfied customer here.******

You reached out to us asking for a refundon a 3 month / **** mile warranty more than 30 day into the warranty. Since when is any warranty company going to give you a full refund a third of the way into the warranty period. As a good faith gesturewe offered you a100% refund on thewarranty ($500). Your reply was"I do not know if I want to do that". We offered you what you were asking for and you're not sure if you want it now?? Then you file a complaint instead!!As per our phone conversation on Friday 2/9/24 you signed the sales documents on your **** Chevrolet Chevelle on 12/29/23, including the Bill of Sale as well as the Buyers Guide, stating that you wanted the 3 month / 3K mile powertrain warranty we were offering on the car at full retail price. You never reached out to our dealership by phone, text or email stating that you did not want the warranty included. Instead you filed a complaint more than a month after taking delivery of the car saying that you did not want the warranty. We offered you both verbally on the phone and through email a 100% refund on the warranty contract for your car. All that we asked in return was that you remove the complaint you filed or that you **** it as satisfied. Your response was "I do not know if I want to do that.You paid for the warranty ($500.00) and the shipping when you purchased the car on 12/29/23. You filed a complaint prior to ever even reaching out to anyone at our dealership to even discuss any running issues with the vehicle or a warranty refund. We also have a ********************************* which we provide you with a refund for the vehicle if for any reason you are not satisfied or it does not meet your expectations. This is also outlined on our website. If the car was in the condition you stated you were able to return it to us for a refund.

Very misleading. Videos and pictures are deceptive. Stating that the plastic on the cowl top is to keep water and debris out. This is true if the cowls are rusted out. They claim to have 30 years of building and restoring classic cars,but yet the ************* stated how were they to know that the hats in the cowl were rusted out in the 65 mustang I purchased. He said that owner offered me a couple $100 to repair it. And it's a whole lot more than that to repair rusted out hats. Then he said I could ship it to him. And they would repair it for free. That would cost me $3000. False emblems on vehicles. Has 2+2 mustang on the side and it's not. This is for a manual transmission which I knew nothing of. I did want an automatic and he stated "that's what you got". But it does hurt the value of the car as i've spoke to other collectors. They have other mustangs with the same and are not. GM stated I should have known. All I wanted was a classic mustang. Sorry I don't know a lot about classic cars. I was putting my trust in them. But they do have a return policy. It's only 48 hours and no more than 25 miles driven. You do not have enough time to inspect car, but you have to pay $500 restocking fee. Rememburse them for shipping at $1000-$1500. You have to pay shipping there,$1000-$1500. You have to pay back the cost for the 3 month warranty. Don't know how much that is. So you're looking at around $4000 you pay if you want to return it. Some guarantee. They state classic car warranty and free shipping. there's no such thing from this company as free. it's all included in the price of the car because they are wanting that money back if you return it. So there's false advertisement there. I do not recommend anyone work with this company. some of you probably have had a good experience. I'm sure some of you have not. I am one of those that have not.

***************, We're very sorry your having an issue. You contacted us more than 30 days after you received the car to let us know that you have a water leak in the cowl vent area. I'm sorry but there were no signs of any water leaks inside the car. The car came in with a plastic cowl vent cover as most of them do. The purpose of the cover is to prevent debris and water from getting in the cowl hats and clogging them up, as well as causing rust to form. Unfortunately that is a very common issue on the 65 and 66 Mustang. You wanted to do our 48 hour return program and we stated that it's been more than a month and well past the 48 hour time period. You also had the whole dash out of the car. We ask you for pictures of the cowl hats and you emailed them to us. One had a crack in the seam sealer and the other had very minor pin holes starting to form. We ask you to get an estimate to repair them. You called a restoration shop (you didn't take it to them) and you told us they wanted $15,000 to replace them. They are very repairable, they do not need to be replaced. We then replied that's a ridiculous amount of money to do minor repairs. You insisted that we give you the $15,000 dollars. We offered to give you some money to help with repairs, more then the $100 you stated. We then offered you to get the car to our PA. shop and we would repair them for you at no charge. You refused that offer as well. We're trying to work through this with you but we can't offer you any more than we have. We're still her if you want to reach out to us.

Awesome customer service from the initial phone call to the complimentary delivery of my classic hot rod. ***** is a true asset to the company in his tireless efforts to make sure the customer is happy every step of the purchase. I thoroughly enjoy my "new" '96 Impala and will highly recommend Hanksters to my friends and neighbors!

Hi ****, Thank you very much for the great review. We hope you enjoy the Impala for many years to come.

Very great experience. Helpful. Honest. Very clear about explaining your dream car. Great delivery fast service. They take pride in their vehicle sales and pics. Thank you. Love are **** **** ****

Hi *****, thank you very much for your review. We try very hard to satisfy all of our customers. It was a pleasure doing business with you. Keep in touch.

Hi *****, Thank you very much for the great review. We hope you enjoy the car for many years to come.

They dont care about the small guy! I was approved for a classic car about to sign the final paperwork. I had a final concern and was declined on the proposal to lower the price 2200$. They did not offer to sit down and explain things better nor invite me to their facility. They tried to say others were interested in the car trying to pressure me. Turns out 3 weeka later they lowered the price of the car by 3000$. They are not a comfortable environment to make a large purchase! Not at all personable!!!

Hi *****, I'm very sorry for your experience. We work very hard to get customers and we do not want to disappoint them. I looked back at our records and I see that you sent a credit app on the black ************************************ our inventory and we did not lower the price. In fact we added all new wheels and tires and raised the price to account for that. Our sales people are very busy fielding calls and emails everyday and we do not lower our prices very often. It's very hard to find good classics and when we do we invest a fair amount of money into them to improve them. Again I'm sorry things didn't work out. If you still interested in the car we welcome you to call and have a discussion.

Hi *****, I'm very sorry for your experience. We work very hard to get customers and we do not want to disappoint them. I looked back at our records and I see that you sent a credit app on the black ************************************ our inventory and we did not lower the price. In fact we added all new wheels and tires and raised the price to account for that. Our sales people are very busy fielding calls and emails everyday and we do not lower our prices very often. It's very hard to find good classics and when we do we invest a fair amount of money into them to improve them. Again I'm sorry things didn't work out. If you're still interested in the car we welcome you to call and have a discussion.

Absolute pleasure to deal with! My Son and I live about 3 hours away so we had the opportunity to meet the guys! We purchased my son's first car, A 2015 Dodge Challenger R/T....Great price and knowledge....The purchasing process was so easy....I would recomend this dealer to anyone!

Hi ******, Thank you very much for your business. It was great to meet you and your son.. We all appreciate it very much.. Keep in touch and enjoy the car.

I bought a 68 Chevelle back in the beginning of this year,when it got delivered,it was pushed out of the trailer and pushed into my garage,cause It would not start, contacted Hanksters and got no assistant at all,was told car was running when it left the dealer and basically brushed me off.I had to get new battery,plugs,due to flooded engine.The car is still not starting,when tried to start car,starter was smoking,so had to spend money on a starter and who knows what else.The folder for the car had the paperwork for the wrong carburetor and had to replace it with the correct one.The car still not starting at this time and i already have made 4 payments on a car that thought was turn key.I also found the distributor nut loose causing timing to move,had to check base timing and found the rotor pointing at #2 not at #1,somewhere down the line someone did not inspect the car or just moved the wires over to get it to start and sell the car.I would not recommend this place to anyone,buyers beware,hopefully this helps someone else not getting taking advantage off.

We're very sorry you're having issues with the car. We do a "***" pre delivery inspection on all of our vehicles the day they are shipping and we record the inspection. We also send the *** on a thumb drive to all of our customers so you can see the way the car left our facility. We would not let a car leave our facility with a dead battery and not running correctly. The car had a new battery, new carburetor, new distributor, new spark plugs and wires installed in our service department, It was running smooth as you can see in the *** video.. Unfortunately you replaced parts that didn't need to be replaced. If the battery was weak it should have been recharge. If it was flooded the plugs could have been cleaned.In our business we have to rely on shippers to get the vehicles to the customers throughout the **. Unfortunately drivers don't always know how to start and run them properly while loading and unloading. It's not uncommon for the driver to flood the car while loading and unloading. We stand behind our vehicles and we are here to help. Please give us a call and let us know what we can do to help.

I know what the car needed and the reason the car didnt start,************** for a living for over 30 years. I found alot of incorrect parts installed on the car,I would like some compensation for the correct parts installed to get the car running,which is running now and on a consistent basis and not flooding out anymore.

In addition I looked at the thumb drive and if you paid close attention you can see that the car was struggling to start causing too much of a battery draw and not enough voltage to the starter.

Car has so many issues that it is hard to begin, did not come as advertised. First off it had barely enough fuel to make it to my garage, four almost flat tires, began leaking from the rear differential, the transmission pan, back of the improperly sealed intake manifold, and the master cylinder. All this within a mile of driving it. I am spending thousands more to make it right, I just wonder exactly what do they check before shipping this junk. The warranty is as worthless as the paper it is written on. Buyer beware do not purchase from this deceptive business. ************

We're very sorry you're having issues with thecar. We stand behind our vehicles and we are here to help. We have called you several times and left voicemails with no responce back from you. We hope you'll give us the opportunity to help you in order to get some resolution. We just need to be able to communicate about the issue you are having in order to provide the help needed. We do offer a satisfaction guarantee as well as a warranty. If you're not satisfied with the car we would be glad to purchase it back from you. Please reply back to us by phone or email so we can get this resolved.

Just keeping up with the latest problem with this car, bad vibration above 40mph, powertrain issue, they do not test drive these cars, how would you miss this, if they did they just do not care what condition the car is in when shipped.

Glad to purchase it back after more than 5k worth of repairs, what a deal for you, fix the problems you should have done while i lose thousands in repair costs and shipping back to you. honest dealers do not operate that way.

Vibration issue found to be a bad transmission mount, loose u-joints, and a bent rear axle that someone tried to straighten. More money wasted. Test drive in person and have someone check any vehicle you may want to buy, do not buy sight unseen, the nice videos they show you are only half the story, it's what you can not see that will cost you, wonder why there is no video of a road test, because the car is not road worthy.

30 years of restoring and selling classic cars, crack team that checks vehicle before shipping, this appears to be a false claim, i just don't see it, now moving on to interior to repair non-working radio, tachometer, map light, clock. It never ends and probably never will. Stay away from this business unless you like to waste money.

Finally replaced the axles on this car, far worse than imagined, axle was oval instead of round and 1/3 the thickness, not important for hanksters, only holds the wheel on. your safety is not that important to them i guess.

Finally getting to the non-working radio, reason for it was not hooked up, I am guessing there was a working radio due to the fact that the car had new speakers in the back, so they take out the good radio and sell a car with a junk radio, what an honest dealer, the journey continues.

Car didnt start off transport and this businesss advertising video shows car leaked before leaving showroom. Do not buy cars from these people! It cost me 20 thousand dollars to get car running correctly from what should of been disclosed before car was sold from this business.I have all documentation and parts showing this business doesnt do proper inspections on cars. Warranty offered by this business is a scam! Beware- No Integrity.

****, Again we're very sorry you had a few issues with your car upon delivery. You took delivery in March of 2021. We try very hard to satisfy all of our customers. We sell several hundred cars every year. We spoke to you several times on the phone and offered you a few options to help remedy the situation. We offered to compensate you to do some repairs (we did send you money to do repairs). as well as we offered to purchase the car back from you when you first called. You chose to keep the car. If you choose to do additional repairs to the car that's on you. As for the warranty you knew it was a powertrain warranty and it only covers the internal lubricated parts. NOT LEAKS. In summary we are in the used car business selling 50+ year old cars that unfortunately will have issues as they did when they were new. Old cars leak and are a bit finicky sometimes. As a dealership we can only offer money to pay for repairs or buy the car back and we offered both of those options. You would be hard pressed to find another classic car dealership that will offer both of those options.

****, Again we're very sorry you had a few issues with your car upon delivery. You took delivery in March of 2021. We try very hard to satisfy all of our customers. We sell several hundred cars every year. We spoke to you several times on the phone and offered you a few options to help remedy the situation. We offered to compensate you to do some repairs (we did send you money to do repairs). as well as we offered to purchase the car back from you when you first called. You chose to keep the car. If you choose to do additional repairs to the car that's on you. As for the warranty you knew it was a powertrain warranty and it only covers the internal lubricated parts. NOT LEAKS. In summary we are in the used car business selling 50+ year old cars that unfortunately will have issues as they did when they were new. Old cars leak and are a bit finicky sometimes. As a dealership we can only offer money to pay for repairs or buy the car back and we offered both of those options. You would be hard pressed to find another classic car dealership that will offer both of those options.