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          Service Line Warranties of America has 1 locations, listed below.

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            Business ProfileService Line Warranties of America

            Extended Warranty Contract Service Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4000 Town Center Boulevard, Suite 400

            Canonsburg, PA 15317-5837

            Visit Website
            (888) 442-7349

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            Customer Reviews

            3.57/5

            Average of 394 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            91 complaints closed in last 3 years

            39 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/14/2006

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Service Line Warranties of America (SLWA) offers residential utility service line warranties to homeowners across the U.S.  It is also the official provider for the National League of Cities Service Line Warranty Program.  The NLC Service Line Warranty Program is administered by SLWA parent, HomeServe USA, and is an important educational tool for informing homeowners of their service line responsibilities. The program is an affordable home protection solution for residents to help them deal with the financial burden of unanticipated service line repair and replacement costs. Under the NLC program, homeowners in participating cities and towns are eligible to purchase repair plans, which provide repairs for broken or leaking outside water and sewer lines.
             
            Service Line Warranties of America is part of HomeServe USA Corp (HomeServe), a leading provider of home repair solutions serving over 4.8 million customers across the US and Canada. HomeServe is dedicated to supplying best-in-class repair plans and delivering superior customer service to consumers directly and through over 1,100 leading municipal and utility partners.

            Business Details

            Headquarters
            4000 Town Center Boulevard, Suite 400, Canonsburg, PA 15317-5837
            BBB File Opened:
            12/1/1997
            Years in Business:
            26
            Business Started:
            12/1/1997
            Date of New Ownership:
            9/1/2003
            Accredited Since:
            12/14/2006
            Type of Entity:
            Corporation
            Alternate Business Name
            • Utility Service Partners Private Label
            • Columbia Service Partners, Inc.
            • Utility Service Partners
            Business Management
            • Ms. Rachael Barrow
            • Mr. Myles Meehan, SVP Public Relations
            • Mr. Thomas Rusin, CEO
            Contact Information

            Principal

            • Mr. Myles Meehan, SVP Public Relations
            • Mr. Thomas Rusin, CEO

            Customer Contact

            • Mr. Myles Meehan, SVP Public Relations
            Additional Contact Information

            Fax Numbers

            • (724) 229-4520
              Primary Fax

            Phone Numbers

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            Customer Complaints

            91 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            **** *********** I seem to get a cancellation notice once a quarter. "Your payment for the plan(s) is past due." This has been ongoing for years. The invoice doesn't include any payment history. When I go to the website, there's no information. No payment history and no account statement is available. "View Details" only shows the contact information. I repeatedly get the message "You currently do not have any active plans that are eligible for recurring payment." Why is making a payment so complicated? Does each of these notices put Service Line Warranties in a position of not being responsible for claims because each time the agreement is canceled and renewed, any claims become "pre-existing"? Service Line Warranties is the only company I do business with that makes it difficult to make a payment. Why?
            Read More
            Read 90 More Complaints

            Customer Reviews

            394 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            christine b

            04/21/2024

            I have policies for both my rental homes and have had to use the twice. They had someone out there the same day and the problem was immediately fixed. I gave them the tenant's phone numbers and they contacted them to set up a time. I couldn't be happier and have recommended them to others. Worth every penny.


            Service Line Warranties of America Response

            04/23/2024

            *********, thank you for your feedback. It is wonderful to hear that you had a good experience with us and our contractor. -*******
            Read 393 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

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