Business ProfileforPlatinum Home Warranty

Claim #1 - Washing Machine Refund (Initiated July 2023):In July 2023, I submitted a claim for a washing machine reimbursement in the amount of $317.89, which was approved by Platinium Home Warranty. Despite receiving checks in July, August, and September, all of them had the WRONG name. I have repeatedly brought this to the attention of Platinium Home Warranty and requested corrections. To date, the issue remains unresolved, and I have not received the rightful refund for the out-of-pocket purchase.Claim #2 - Pool Pump Replacement (Initiated October 2023):In October 2023, I filed another claim for the replacement of my pool pump, totaling $1400. Platinium Home Warranty issued a check for this claim, but similar to the washing machine refund, the check had the WRONG name. Despite multiple requests over six attempts to speak with a manager and correct the error, the issue persists. Furthermore, my pool has been without a functional pump for four months, and as a result, it is not only severely discolored but also non-functional. Platinium Home Warranty has refused to address additional repairs related to the pool pump, claiming no responsibility. This has led to additional costs for me to maintain the pool in a state where it is not fully functional, as it is not only severely discolored but also not operational by any means. Anticipated future expenses will be incurred to restore the pool's proper functionality.I kindly request the Better Business Bureau's assistance in mediating this dispute and ensuring that Platinium Home Warranty rectifies the following:Issue the correct refund for the washing machine purchase without further delay.Correct the name on all issued checks promptly.Address the additional costs incurred due to the damaged state of my pool, caused by the prolonged malfunction of the pool pump. This includes covering expenses to restore the pool to its proper state.