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          ReBath LLC has 1 locations, listed below.

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            • ReBath LLC

              426 N 44th St Ste 410 Phoenix, AZ 85008-7696

              BBB Accredited Business

            Business ProfileforReBath LLC

            Bathroom Remodel
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.57/5stars

            Average of 133 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/15/2023

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers bathroom remodeling services. 

            Business Details

            BBB File Opened:
            5/13/2004
            Years in Business:
            21
            Business Started:
            7/19/2002
            Business Incorporated:
            7/19/2002
            Accredited Since:
            5/15/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Mark Dawson, Member
            • Mr. Brad Hillier, Member
            • Ms. Jennifer Ksobiech, Reputation Marketing Specialist
            Contact Information

            Principal

            • Mr. Mark Dawson, Member
            • Mr. Brad Hillier, Member

            Customer Contact

            • Ms. Jennifer Ksobiech, Reputation Marketing Specialist
            Additional Contact Information

            Email Addresses

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/04/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            ReBath advertised, offered and sold us a new bathtub and tub enclosure in August 2023. We were advised all items were 1st quality and were made to order for each job. The installation was done in September 2023. We noticed a hole in the bathtub in December 2023. When we contacted the local *********, ** ReBath franchise, which did the installation, to report this damage, we learned per their email response the tub had a "factory defect" which they already were aware of and had photos of, which were taken by the installers and we were directed to a third party who would repair the existing tub.We replied that this resolution was unacceptable, due to the fact that we were never advised of the pre-existing damage by the installers and that the damaged tub should have never been installed. We were also advised that this resolution was "per the warranty agreement" and came directly from ReBath Corporate. We have reviewed the warranty agreement, and there is nothing in it that addresses knowingly installing a damaged product and withholding this information from the consumer.We asked to be put in touch with whoever made this decision at Rebath Corp. and were contacted by *******************, the **************** Manager. She had no idea the damage was pre-existing but continued to maintain the position of repairing the existing bathtub and went as far to say that if they replaced the tub, it would void the warranty.Per her request, we emailed her the reply we got from *******************, the ********* ************************ ****** Manager. This was done on January 12th. To this point there has been no response.When we emailed ******************* on 1/12/24, we again requested a new 1st quality tub that we were sold be installed. We also advised we would only except a repair if ReBath was prepared to negotiate a substanial settlement for the not delivering and installing what had been purchased. Again, there has been no response in nearly a month prompting this complaint.See Emails.
            Read More

            Customer Reviews

            133 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeffrey G.

            03/11/2024

            The remodel of my bathroom was poorly done. When I contacted the design consultant about my concerns I was told that they were minor mishaps and he defended their work. When the guy, that was removing the old floor, cut to deep into the sub floor. The board broke and left a hole in the floor. They did not fix the hole. They left the board on the plumbing pipes below. The glass door to the shower does not line up with the glass wall that it closes on. They painted the walls before fixing all of the patching work right. I had to tell them to fix the holes better. The paint job was poor with a lot of light spots that showed through. I had to have them come back to repaint these spots and even then they were not all done and I finished the painting. I paid a lot of money for this remodel and do not believe that I received my money's worth.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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