Business ProfileforReBath LLC

ReBath advertised, offered and sold us a new bathtub and tub enclosure in August 2023. We were advised all items were 1st quality and were made to order for each job. The installation was done in September 2023. We noticed a hole in the bathtub in December 2023. When we contacted the local *********, ** ReBath franchise, which did the installation, to report this damage, we learned per their email response the tub had a "factory defect" which they already were aware of and had photos of, which were taken by the installers and we were directed to a third party who would repair the existing tub.We replied that this resolution was unacceptable, due to the fact that we were never advised of the pre-existing damage by the installers and that the damaged tub should have never been installed. We were also advised that this resolution was "per the warranty agreement" and came directly from ReBath Corporate. We have reviewed the warranty agreement, and there is nothing in it that addresses knowingly installing a damaged product and withholding this information from the consumer.We asked to be put in touch with whoever made this decision at Rebath Corp. and were contacted by *******************, the **************** Manager. She had no idea the damage was pre-existing but continued to maintain the position of repairing the existing bathtub and went as far to say that if they replaced the tub, it would void the warranty.Per her request, we emailed her the reply we got from *******************, the ********* ************************ ****** Manager. This was done on January 12th. To this point there has been no response.When we emailed ******************* on 1/12/24, we again requested a new 1st quality tub that we were sold be installed. We also advised we would only except a repair if ReBath was prepared to negotiate a substanial settlement for the not delivering and installing what had been purchased. Again, there has been no response in nearly a month prompting this complaint.See Emails.