Business ProfileforMagic Touch Mechanical

The HVAC system Magic Touch Mechanical installed stopped working anytime I switched between heating or cooling, until I'd reset power at the side of the house. I reported this to them on the first morning after they completed installation in April. This is one of several issues I've experienced with MTM, but also the most distressing and the sole focus of this complaint. In total, I asked MTM to fix this issue at least 14 times between April and December. They didn't always respond to my requests, even when I reported that neither heating nor cooling were working. They sent technicians out only five times, and they never fixed it. Recently, after waiting for a manager at MTM to call me and after contacting them two more times with no response, I paid another contractor to diagnose and fix the system, which they quickly accomplished on their first attempt. MTM's co-owner declined to reimburse my expense, stating that I'd refused to allow her technician to make the same repair during MTM's 5th visit out, but that isn't what happened. The technician mentioned a similar idea in passing as one of several more things he'd consider trying. He dismissed it when I asked if it would significantly decrease the system's efficiency. This was when he gave me a $446.80 estimate that Rick at the office had determined that they felt I should to pay to correct their own workmanship. MTM committed to providing labor coverage for 2 years, maintenance visits for 2 years (totaling 4 maintenance visits), and guaranteeing their workmanship, which includes how they wired the system, for 15 years. I've been beyond reasonable in giving MTM opportunities to correct this one issue. I've lost confidence in Magic Touch Mechanical. I'm asking for MTM to reimburse its advertised value of the extended labor warranty ($700 for year 2), the three remaining maintenance visits ($408 x 1.5) as well as the $269.50 I paid to another licensed contractor to repair MTM's work. This totals to $1,581.50.