Business ProfileforAffordable Comfort

Here are the facts, you be the judge. Affordable installed my home roof top Amana A/C unit in 2018. I paid for ************* inspection program. On 3/8/24 I had Affordable tech out for inspection and when he was done he showed me a photo of a hand held metering device that he stated showed that me refrigerant pressure/level was down and that there was a leak in the coil. While the technician agree that the coil was still under factory warranty, he gave me an estimate of $3800.00 to fix it. That included a $589.00 "warranty processing fee". I told him that add-on fee was outrageous and made no sense. The technician went outside and said he contacted the Affordable office and had the warranty processing fee waived. That was a big red flag for me. I said the cost was still way too high and a lady from the office called me later and said she would reduce the refrigerant cost and that the estimate was at $2790.00. Since I had doubts regarding the so-called A/C problem, I paid to have a different Heating/AC contractor (in business for a long time in the Valley) come out on 3/12/24 to do an inspection and guess what? NO indication of a coil leak or low refrigerant was found. I phoned Affordable Comfort on 3/18/24 to decline their proposed service and advised them of my findings from a second inspection and told them I would no longer be a customer of **********************.

Dear ********************,Thank you for taking the time to share your experience with us. We take customer feedback seriously as it helps us to improve our service and ensure we maintain the highest standards of customer satisfaction.We understand your concerns regarding the recent inspection and estimate provided for your A/C unit's repair. Our goal at Affordable Comfort is to provide transparent and fair pricing alongside reliable service. If you feel you havent received this service, we sincerely apologize.The waiver of the "warranty processing fee" and the subsequent reduction in the estimate were attempts to address your concerns about the cost. However, we recognize that the communication and explanation of these charges and the diagnosis could have been clearer or explained to your understanding.Regarding the discrepancy in the diagnoses between ************** and the second opinion you sought, we are taking immediate steps to review our inspection of your equipment. Our technicians are trained and equipped with the latest technology to provide accurate assessments, but we understand that no system is infallible. We are investigating your case to understand where our assessment may have diverged from the second opinion you received.As you have decided to no longer use our services, we want to ensure that your departure is handled with the respect and professionalism you deserve. We will also use your feedback as a learning opportunity to prevent similar situations in the future. We genuinely appreciate the time you spent with Affordable Comfort and are truly sorry for any inconvenience we may have caused. Should you have any further concerns or require assistance in the future, please do not hesitate to reach out.Best regards,*********************** **************** Manager **********************

Dear ********************,Thank you for taking the time to share your experience with us. We take customer feedback seriously as it helps us to improve our service and ensure we maintain the highest standards of customer satisfaction.We understand your concerns regarding the recent inspection and estimate provided for your A/C unit's repair. Our goal at Affordable Comfort is to provide transparent and fair pricing alongside reliable service. If you feel you havent received this service, we sincerely apologize.The waiver of the "warranty processing fee" and the subsequent reduction in the estimate were attempts to address your concerns about the cost. However, we recognize that the communication and explanation of these charges and the diagnosis could have been clearer or explained to your understanding.Regarding the discrepancy in the diagnoses between ************** and the second opinion you sought, we are taking immediate steps to review our inspection of your equipment. Our technicians are trained and equipped with the latest technology to provide accurate assessments, but we understand that no system is infallible. We are investigating your case to understand where our assessment may have diverged from the second opinion you received.As you have decided to no longer use our services, we want to ensure that your departure is handled with the respect and professionalism you deserve. We will also use your feedback as a learning opportunity to prevent similar situations in the future. We genuinely appreciate the time you spent with Affordable Comfort and are truly sorry for any inconvenience we may have caused. Should you have any further concerns or require assistance in the future, please do not hesitate to reach out.Best regards,*********************** **************** Manager **********************