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Find a Location

WO Stinson & Son Ltd has 1 locations, listed below.

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    Business ProfileforWO Stinson & Son Ltd

    Fuel Oil
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/4/1990

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4728 Bank Street, Gloucester, ON K1T 3W7
    BBB File Opened:
    1/4/1976
    Years in Business:
    86
    Business Started:
    1/1/1938
    Accredited Since:
    1/4/1990
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 105743660 for this business, issued by Canada Revenue Agency

    These agencies may include:

    Canada Revenue Agency

    875 Heron Road, Ottawa Technology Centre

    Ottawa ON K1A 1

    800-2676999

    http://www.cra-arc.gc.ca

    Type of Entity:
    Corporation
    Number of Employees:
    11
    Business Management
    • Mr. David Stinson, Principal
    Contact Information

    Principal

    • Mr. David Stinson, Principal

    Customer Contact

    • Mr. David Stinson, Principal
    Additional Contact Information

    Fax Numbers

    • (613) 822-6305
      Primary Fax

    Phone Numbers

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought this house last year July5/2023 and decided to switch to natural gas instead of propane for the simple reason it's much cheaper. I informed Stinson and Son to pick up the rental propane hot water tank and the two propane tanks. The two tanks had a total of 190 litre of propane at the time of the pick up, couple of days later received an invoice from Stinson with the amount to be submitted, 190 litre of propane at 0.20c, $87.60 for the two patio stones, $200.00 for pick up. I called Stinson and asked why I m getting only 0.20c/litre instead of the price I pay for it, their answer was because I canceled my account, this sounded like I'm getting some kind of punishment . I also told them that when I took possession of the property the two patio stones were missing, not under the tanks therefore I should not get charged for them($87.60). Was no positive outcome regarding these matters at the end of the conversation. I'm a single pensioner with a very tight budget, I simply can't afford to give out any amount of money for unreasonable business practices.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ken S

    1 star

    12/02/2024

    They advertise bragging about how you can count on them. DONT BELIEVE IT!! They have let us run out of propane at least 4 times!The last time in December 2023 when they let us run out it destroyed our brand new propane water heater which has cost us thus far $779.70 to repair.According to several furnace companies we have contacted it was definitely the propane running out that caused the damage (along with the sooty mess that had to be dealt with)Repeated contacts with them have been met with nothing but stalling and EXTREMELY POOR communications. So now begins the arduous and time sucking steps of going through the BBB and Small Claims Court to force them to live up to their responsibilities. Forewarned is forearmed .

    WO Stinson & Son Ltd Response

    14/02/2024

    Hello, we have contacted the customer and resolved the situation.Thank you for your assistance in this matter.

    Local BBB

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