Business ProfileforDick Hannah Nissan

Was working a cash deal from 4 hours away on a weekend. First, they pulled my active duty military sons credit which is 730 - they said "we could get it approved but it might take a while." I then said, " I will just pay cash." I When I could not get there until Monday, Carson called to tell me I could apply for credit AND then he would take a $2000 via a debit card." He said "text me after you've sent, so I can hold it." 5, 10, 15 min later, I called him and another dude intercepted and said the car was sold to the man in the yellow hat. I demanded to speak to Carson who obliged my request and took the call. He stated he never such a thing. He stated he never said that applying would hold the car. He said "Sorry the world didn't spin your way." He also said. "we didn't pull your credit." He pulled my 795 credit because immediately after applying I got alerts from Equifax, Discover and Credit Karma telling me my credit was pulled. Oh, AND Carson also said, "I never told you what you thought you heard - my calls are recorded. " I said "then I want to hear them." To the owner of this racket, PLEASE DO LISTEN TO THE CALL, if it true what he said.

Hello ***** - I appreciate you reaching out. I did speak with the Sales Manager initially involved (Lance P******) and did some fact finding to fully understand what happened. I do show you submitted a credit application but I do not show a credit pull for you. I do show a credit pull for your son and while the credit was a bit lower than you have listed, we were able to secure an approval. I am happy to provide you with copies of what we have on file for you and your son. I know our team agreed to hold the vehicle for you until the end of the day of your inquiry. We typically do not offer to do this but an exception was made by Lance. He personally stayed past 8pm and finally heard from you to learn that you had only made it to Hood River by that time. You stated you would be in first thing in the morning and we finally heard from you at 1pm that you were still not going to arrive, so a decision was made to allow another customer to purchase the vehicle. I know this was not the desired outcome as you had high interest in the vehicle but we are a business with guidelines to follow and had to move forward accordingly. I do want to apologize for the conversation you had with Carson. We do record incoming calls for quality assurance and regardless of the outcome you should've been communicated with in a kind manner that provided a thorough explanation. If you do have any additional questions, please reach out to me at ************ - Amanda M********, General Sales Manager.