Business ProfileforMike's Auto Collision, LLC

My vehicle was delivered to the shop in October 2021. I was told every day for weeks that my vehicle would be fixed that week. Finally I was told that once November came, all of my out of pocket rentals would be reimbursed by the company due to them taking longer than I was promised (the owner’s words). He said he would reimburse me as soon as I got my car back. I had an extremely difficult time getting ahold of the shop and Mike, the owner. My car was returned the end of January. As soon as I returned home, my car began having multiple codes go off, my window was off the track, sunroof was not working, and there were many other issues including it having issues starting. After sending videos, the shop said to take it to Jeep and that he would handle everything with them. He swore again that he would cover all of my rentals. I kept being told he was working with them and finally after a couple more months went by, not only did they say they never heard from him but my new battery was dead. Finally he allowed me to drive hours back to his shop with my car still messed up and I dropped it back off. He told me he would have it fixed right away and reimburse me for everything. Again he would not respond to any calls or text messages. When I told him the rental fees were doubling in May 2023, all of a sudden it was “fixed”. He kept lying about when he was dropping my car off and blaming everyone else. He said refused to reimburse with a wire transfer and instead told me the wrong amount he would have in an envelope in my car waiting for me. When the tow truck arrived, I began recording. Again there were still many issues and he never fixed anything with the car. The adjuster even came and confirmed all of the issues he was supposed to fix and did not. After many attempts to get him to reimburse the rental fees, he stopped responding. This was the most unprofessional business I have ever dealt with despite me being beyond understanding over the course of 2 years.