At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 653 Axe Ave, Valparaiso, IN 46383-6479
- BBB File Opened:
- 5/2/2012
- Years in Business:
- 14
- Business Started:
- 4/1/2010
- Business Started Locally:
- 4/1/2010
- Business Incorporated:
- 5/13/2009
- Accredited Since:
- 7/26/2019
- Type of Entity:
- Corporation
- Alternate Business Name
- Regional Plumbing Services, Inc.
- Regional Plumbing, Heating and Air
- Regional Plumbing Services
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Additional Contact Information
Fax Numbers
- (219) 531-1842Other Fax
Email Addresses
- Sales
- Technical Support
- (219) 531-1842
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Patricia S
06/27/2024
Regional Plumbing Heating and Air Response
07/01/2024
On February 20th, 2024, we installed your new *************************** Water Heater. Being a Royalty Member, your membership savings from the standard price was $646.59 off of the total balance. With your Water Heater, of course, your new equipment was under labor and parts warranty. However, the issue that you called in for was not for your water heater. You called in on June 26th, 2024, at 11:59PM. Our office was closed at this time, so you spoke to our After-***************** who immediately sends the information over to our On Call Technicians. Your call was in regard to a leak that was coming in from your upstairs neighbor's home. Our technician did try to call you to go over this with you and to explain why we would not be able to come out. Unfortunately, you did not answer. Being that there was no issue with your water heater or the plumbing in your condo, we have since informed you that your neighbor would need to call in to schedule the appointment. Since your neighbor is the homeowner where the leak was located, they would be responsible for approving the estimate for us to complete work in their home. We did provide you with referrals for a company who would be able to assist with any water damage, as this is a service that we do not provide.
We do have 24 hr Emergency Services available. At Regional Plumbing Heating & Air, your emergencies become our emergencies the moment you contact us. However, we can only work with the homeowner of where the plumbing issue is located.
We are sorry to see you go and wish you all the best.
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