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Business ProfileforFranklin Pest Solutions
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 664 State St, Hammond, IN 46320-1617
- BBB File Opened:
- 10/13/2009
- Years in Business:
- 95
- Business Started:
- 1/1/1929
- Business Incorporated:
- 1/16/1967
- Accredited Since:
- 1/14/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Hammond Pest Control, Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 12:00 PM
- Su:
- Closed
- Business Management
- Mr. Robert Dold, President
- Ms. Janelle Iaccino, Marketing Director
- Mr. Dave Sloop, Branch Manager, Michigan City
- Mike Cater, Branch Manager
- Contact Information
Principal
- Ms. Janelle Iaccino, Marketing Director
Customer Contact
- Ms. Janelle Iaccino, Marketing Director
- Additional Contact Information
Fax Numbers
- (219) 932-9109Primary Fax
Phone Numbers
- (219) 874-7900Other Phone
- (800) 468-7378Other Phone
Email Addresses
- Primary
- (219) 932-9109
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David N
08/04/2023
Franklin Pest Solutions Response
08/09/2023
After carefully reviewing ********************************* account details, service and payment history, recorded calls and email correspondence, we have concluded the following:
***************************** signed a quarterly service agreement with us in August 2020. ***************************** frequently refuses his quarterly service. Since August 2nd, 2021, we have only serviced his property three times out of 8 that should occur in that time period. ***************************** has been notified numerous times that for us to honor the price point and guarantee in the service agreement we would need to service and bill the account on a quarterly basis. ********************** was unhappy with this and claimed he had no agreement with us, which is accessible through our customer portal. A PDF of the service agreement was emailed to him and he claimed it was fabricated.
***************************** was informed of our intent to service him, but he failed to contact us and cancel the service. We serviced him in accordance with his agreement. Our actions are consistent with the agreement we have in place with *********************. In the event he would like to cancel the agreement all he needs to do is cancel it. Refusing to allow us to execute the agreement, refusing to pay for services rendered, and falsely stating that there is no signed agreement would all suggest that ********************************* is acting in bad faith.
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