Business ProfileforRuoff Mortgage
At-a-glance
Customer Complaints
13 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1670 Magnavox Way, Fort Wayne, IN 46804-1536
- BBB File Opened:
- 3/1/1986
- Years in Business:
- 40
- Business Started:
- 9/17/1984
- Business Started Locally:
- 9/1/2012
- Business Incorporated:
- 9/17/1984
- Accredited Since:
- 3/1/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Mark Music, President
- Mr. Clint Morgan, Senior Vice President and Chief Lending Officer
- Contact Information
Principal
- Mr. Mark Music, President
- Mr. Clint Morgan, Senior Vice President and Chief Lending Officer
- Additional Contact Information
Fax Numbers
- (574) 975-2724Other Fax
Phone Numbers
- (800) 627-8633Other Phone
- (260) 999-6200Other Phone
Email Addresses
- Sales
- Customer Service
- (574) 975-2724
Customer Complaints
13 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
224 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christopher D
09/20/2024
Ruoff Mortgage Response
09/23/2024
Thank you, *****, for reaching out regarding your preference to keep your mortgage servicing with Ruoff Mortgage. We appreciate your loyalty and understand the importance of maintaining continuity in your financial relationships. We want to assure you that we didn't intend to mislead you. Your preference for Ruoff to service your loan wasn't communicated to us until after the closing process.
As you're aware from our previous communications, this wasn't our preferred outcome, we acknowledge that servicing transfers are common in our industry,but we wish it weren't so. We're actively working towards retaining and servicing more of our originated loans in-house in the future.
We apologize for not having a better understanding of your preference to retaining our servicing during your loan process. In retrospect,we could have explored potential options with you earlier. While our closing documents did mention the possibility of servicing transfer, we acknowledge that this information may be a lot to take in, and we'll work on making that information clearer in the future.
If you would like to discuss your experience further or have any additional questions, please contact your loan officer or reach out to us at *****************************************************
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