Business ProfileforKia of Orange Park

We took our car in for a trade in cause we were upside down on the car loan, they had us drive a **** made us a deal, we left with the *** on March 30 , they kept our tradein..now it's April 16, during that time period every other day needed more and more stuff like 6 months of bank statements then say that they can't us them cause it's transaction history, ummm excuse me that's what a bank statement is...anyway, now it's the 17th of April and they text , not call and ask when they getting the *** back , mind you now the tradein cars carpayment is now late and we are stuck with the debt and possible reprocessing, because KIA Of OP waited til after the finance company's offer for the new car is expired , meanwhile found out that we aren't getting the *** because of them not doing there job, and now possibly going to have a reprocessin on the car that KIA by law was supposed to already paid off cause it was a trade in..with a lean on it, and we gave them every single information that they asked for...then was told that they wasn't gonna pay off the car we traded in and that I was demanding stuff cause I was asking questions about how the *** wasn't already financed before we left with it and they transferred the title and tag etc to the ***...and I also added my car insurance to it..wasn't demanding anything I was asking questions to find information about the whole situation and we WAS NOT told before we left the night with the new car that it wasn't already financed etc...so now we are in a situation of either KIA needs to find us another fiance company or a different car , cause I don't see why we would be stuck with a car that should of already been in KIAs procession as of the 30th of March, and why wasn't we told anything about the fiance company information, so if they aren't going to help us and make the make things right without us having a repo in the trade in car we have already spoken with a lawyer... cause this situation has been a headache for something so simple like buying a vehicle. Our biggest concern is that if we don't have the income requirements then I'm sure there's some type of used vehicle that they can get us into , instead of giving back the tradein car and leave us in a spot of possible repo, and credit ruined even more..