Customer ReviewsforKia of Orange Park

This Company lied and committed fraudulent acts. They signed me and my daughter names to a contract that we didnt authorize. We signed a contract with them on March 22, ************************************************************************ their bank for the same car and my daughter and myself was shocked, that they had one contract for March 22, 2024 and one for March 30, 2024. Which we did not sign for on March 30, 2024. The bank sent everything back to *** because it was fraudulent activity happening. They came and took the car back and wouldnt refund the ******** down payment . This has been a total mess and when my daughter went to them she had a car but now she dont have no car because she let her car she had go and now she has no car and *** has not refunded the ******** so she can try to get another car somewhere else. I have never seen anything like this with a car dealership.

They really are very inconsiderate when it come to their customers time. My appointment was at 10am this morning and as Im writing this Im still waiting and its 5:31 . I had to wait for me to be denied for a lifetime warranty that we have on that car and then they keep telling me it will be one hour or ************************************************** sitting here for hours, and not being told what to do next. I couldve had things sorted out if I wouldve known it wouldve taken over seven hours for me to have an old leak fixed. People even made jokes about me shouldve been on the salary today. I dont think anything was funny. I have not eaten all day and my husband has to be picked up at 6 PM, and as I said earlier, it is 5:34 PM. This is very unprofessional to me.

Retired Marine disabled bought a 2020 ************** and had to take it back 3 times for them to replace the transmission the last replaced transmission was 2 months ago they said it was the module or the brain box now the reading says check brake light or check daytime running lights or tail lights several times before they think it it's fixed well its not have to make another trip to ************ can someone tell me what to do

Good evening my name is ****** and ***************************** . My complaint is brief and its really not personal. On my purchase, or I would rather say my trade-in of one vehicle unto another. The misunderstanding started when we got to finances and me and my husband will split up. I dont believe that anyone tried to play us but I think they were more interested in getting the deal not giving us the best understanding being that we are too mature, people who read well, but sometimes just sign at the dotted line, when you scan a document, Ive learned my ****** when I left the dealership today in an uproar, because the misunderstanding of a down payment that we didnt clearly understand, turned into a nightmare, and a threat that we had to have the money to them or else it was absolutely ridiculous I would never buy a car from them again and Im going to share my experience. Its the bad part about that is that I have a large following of people who know that I would not say this unless its true. Thank you ********************** For all your kindness, your words and your information to help with the car so please dont take this personal. God bless you all Ill be praying for better approach to your customers with better understanding more than just sign at the yellow line. Explain it in detail yours truly, ****** , and *****************************.

The sales rep lied and told me the pre credit approval was a soft pull. I text him to confirm this . He responded and told me yes it is a soft pull. I fill out the application and get notified i had a credit inquiry on my credit report. I was only shopping at that point. I wasnt ready to pull the trigger just yet .