Customer ReviewsforGlassesUSA

If I could do zero I would. Terrible business and no customer service. I placed an order for contacts and opted for them to reach out to my optometrist to confirm my prescription. My optometrist showed up on their website so I assumed there will be no problems. Wrong. I got an email stating they couldn't confirm my prescription. I reached out to my optometrist and they couldn't reach ANYONE at Glasses USA to confirm my prescription. My optometrist offred to call and fax to confirm my prescription but those were not options. The only option was for me to upload my prescription which i couldnt do and the reason why i opted for them to confirm with my optometrist. The 1844 number is a robot chat and when asking for a *** it takes you back to general questions. Once I stated I canceled my order I was led to a "person" who said they can help me with my order cancelation. They gave a link to cancel my order but the link stated my order wasn't eligible to cancel HOWEVER they had already charged me for contacts they hadn't even confirmed yet. Thankfully i was able to dispute the charge with my bank. I tried to seek assistance again through the chat and was basically blocked meaning I couldn't type anything just press the automated options which did not include what I needing. Don't order from this company. It's an absolute scam.

My order has showed for a week shipping label printed. I have called they have a BOT system no real person to answer your inquiry. After 15 phone calls I realized no real person will answer. I have sent 4 emails with no response on any of them. I feel that I will never receive any response from them. It was a bad decision on my part to trust them. I would like to cancel the order and have my card refunded. This company needs to be removed from doing business obviously if they are using a BOT that cannot answer any questions and wants to have you give your name,email and order number 10 times and goes no where you will never be answered

NO **************** at all just hours on the phone!!

If I could give 0 stars, I would. Terrible company. Terrible customer service. I ordered contacts on aug. 23. Got an email saying they shipped Aug 23, with 7 to 10 business days arrival. It's Sept. 9. Tracking info says the package hasn't moved at all. Contacted them because I needed these contacts days ago. Can't get to a live agent on the phone. The agent I was able to reach via chat was absolutely useless. It's not a difficult prescription. They don't have to make lenses and fit to frames. They have to put contacts in a box and ship it, and they can't even do that right. Will never order from them again. Ever. Waiting **** near a month for contacts is absolutely ridiculous.

On May 8, 2024, I was charged $261.30 for an ********* ******* AM02135A Black/Silver Eyeglass Frame I did not received. July 11, 2024, received an email I was to receive a refund. To this day September 7, 2024, I have not seen this refund reflected on my credit card account. A human customer service does not exist on this website. Good luck trying to get someone to handle any problems.

I have utilized GlassesUSA in the past on two occasions and had no problems. I was actually impressed. I recently decided I would use them again. BIG mistake. My order is over three weeks late despite a promise of express shipping of 3-5 days. I am unable to get any resolution as their system is bots and automation. I was told via their bot I would be contacted within five days.that time has come and gone. I cant seem to get any resolution and I am thoroughly exasperated with this service. There is no option to speak with a human representative!!! I dont recommend using them unless you want to be frustrated to no end. I will take the next step of trying to get a refund ( I just wanted the glasses; hence why I bought them in the first place ) and will delete their app and NEVER do business with this company again.

Ordered Lenses on August 19. Since then no lenses, no updated information, and no people to speak to get lenses or a money refund. Total disaster.

I ordered glasses Aug 7th paying for expedited shipping. I received a shipping notice Aug 16 and two weeks and 4 calls later I had to open an investigation with them. Their virtual assistant could not fund my order. Their phone system doesn't route you to a live agent unless you ask for an order change. The first ****** I talked to credited my order and said I would get an email with an order status which I never receive. The 2nd ****** opened an investigation and now I get to decide if I want them to make my glasses, get a credit for a future order or refund. This was the worst experience and I'm asking for a refund today.

******** company **** They said I would get refund never did they stole my money How can they to this to company They are committing fraud

The most unprofessional business there is scam. I placed an order a day later I canceled it. They said they were processing my refund. I never got it. Its three weeks later. They just sold $140 for me said they were going to refund me and they never did this company ever a scam.