Business ProfileforNew York Daily News

I purchased a 26-week, 7-day subscription as a Christmas gift for my mother. The subscription cost $77+.This subscription was paid in full for THE NEW YORK DAILY NEWS. Ok?THE NEW YORK DAILY NEWS.My mother began receiving her subscription on 12/19/23. She never received her paper the second day of her subscription. Then she started receiving THE WRONG PAPER.Distribution kept delivering The New ********** a publication of much lesser value than THE NEW YORK DAILY NEWS. This happened 3 times. I have called TNYDN twice in attempts to receive a refund since the item received was not what had been purchased. I placed a call to TNYDN on 12/26/23 to rectify the situation of having the wrong paper delivered. The *** assured me they'd have distribution deliver the right paper from then on out. Well guess what? My mother received two more editions of THE WRONG PAPER since that phone call. I don't like being robbed of my hard-earned income so I decided to cancel the subscription and get a refund. I spoke with not one but two supervisors by the names of *** and Roms who both promised I'd receive a refund within 7 days. Here we are over a month later into the new year and I have not received a refund. When I spoke to **** she tried to tell me that I never made an initial refund request. I made the refund request with *** on 12/28/23. During this phone call, *** canceled my subscription and claimed to have processed my refund. After waiting 10 days, I never received it so I called again. I made my second request with Roms on 1/5/24. She gave me a confirmation #: 1257Z314915 and assured me that I'd receive a refund. I'm still waiting almost one month later. I informed **** during our phone call on 1/5/24 that if I did not receive a refund then I would take further action and report both her, ***, and THE NEW YORK DAILY NEWS to the BBB so here we are.I. WANT. MY. REFUND.