Business ProfileforMolloy Bros. Moving & Storage, Inc.

I have had items in storage at Molloy Bros. Moving & Storage for several years. As of 1/1/22, Molloy raised my monthly storage fee to $487.18 from $423.64 (a *****% increase). On 12/6/21, I spoke with ******************************* (VP of Residential Sales at Molloy) regarding this price increase and requested something in writing from him pertaining to when Molloy could potentially next increase my monthly storage fee. ******************** said he could not accommodate my request for something in writing, but said "I have his word that I won't receive another increase in my monthly storage fee in the next year". I received an invoice from Molloy for 10/22 raising my monthly storage fee to $623.59 from $487.18 (a *****% increase). I called ******************** on 9/8/22 and he said he would change the effective date of my latest price increase to 1/1/23 based on the conversation I had with him on 12/6/21. Contrary to my discussion with ******************** on 9/8/22, I then received an invoice from Molloy Bros. for 12/22 seeking payment for the increased monthly storage fee of $623.59. I have spoken with senior customer service representatives of UniGroup, which is the parent ******* of ********* Transit (Molloy is a ********* agent) regarding my experience with Molloy. The UniGroup representatives have told me that Molloy's business practices in its local market (non-interstate) are "outside of UniGroup's jurisdiction". The UniGroup representative I spoke with on 12/12/22 said she spoke with ******************** and he told her that he "can't put any rate guarantees in writing" pertaining to potential future monthly rate increases. I feel that I am being taken advantage of as a consumer by Molloy Bros. instituting both a *****% and *****% monthly storage rate increase in a 12 month period. If I were to choose to move my items from Molloy to another storage facility (to get away from Molloy's unreasonable business practices and excessive fee increases) I would incur significant expense to do so.