Business ProfileforUniverse Home Services

My upstairs shower was not giving full pressure for a few weeks. Therefore, I contacted Universe Home Services last month to see if they could diagnose the issue. Their representative came on Feb 12th and said that the shower valve cartridge was defective and would cost $605.17 to replace. She took a $200 deposit and said she would return the next day as she didn't have the part with her. No one returned for a few days after which I had to call the Office again to remind them that the job was incomplete. Someone finally came on Feb 16th to replace the valve cartridge, but the issue remained. I was at work during this time and my wife was pressured into paying the Balance even though there was no improvement to the shower pressure. The representative then gave a second Quote for "Meter Bar Rebuild - Replace (2) meter shut off valves and install new meter spuds and meter bar", for the amount of $1,841.50. This just seemed ridiculous, as the pressure in every other fixture was fine. If the problem was with the main meter shutoff valves then the other water fixtures should have also been affected. So I decide to get a second opinion from another plumber. The new plumber came and took off the showerhead and also took apart the newly installed valve cartridge. He then blew into the showerhead to clear the lines. It seems there was some debris that had collected in the water lines between the cartridge and showerhead. That was the real issue. There was no need to change any other part or "meter shutoff valves" at all. Then when I told the new plumber the price Universe Home Services charged for the "shower valve cartridge", he was astonished. He said that for one, this replacement was not needed, and second that the part only costs ~$50, with only 10 minutes of labor, $605 was an absurd amount to charge anyone. I feel cheated and would like a refund for being misguided and taken advantage of by Universe Home Services...