Business ProfileforPositive Promotions

On July 14, 2023, we purchased two school uniform items from Positive Promotions from their online store that is cobranded with our daughter's school. We used their sizing instructions and measurements in placing the order. The order was place from ************************************************************************************************************************************ We purchased 1 Harmony ****** 7" Lined Tricot Mesh Shorts Navy / Large for $10.07 and 1 ********************** Adult Strike Jersey Navy / Graphite / Medium for $12.93 The total purchase price was $31.99. Order # harm-**** Each item is a size too large, even though we followed their sizing instructions in conjunction with our daughter's measurements. When we contacted their customer service department to exchange these items for the same items, but one size smaller for each, ******************************* Sales Assistant/Harmony Store Support responded as follows:"Hello! Thank you for reaching out.? I am sorry to hear of this issue with your order.? Unfortunately, all sales are final on this webstore. We are unable to process any refunds, returns, or exchanges. Please see our policy below.Returns and Exchange Policy All sales are final. Please note: all ******************** purchases are considered final sale. Items purchased are non-refundable and non-returnable. When ordering apparel, be sure to refer to size charts provided for each item. Between sizes? We recommend ordering the next size up. Our goal has always been to make sure that every customer is completely satisfied. We understand how frustrating a damaged or defective item can be. If receive an item that is damaged in transit or defective due to materials or craftsmanship, we're here to help! Email our **************** Specialists at ********************************************* only wanted to exchange for a smaller size. We followed their instructions,