Business ProfileforWe Got Lites

On 5/20/2023, I ordered a light fixture from *************** It was an open box item supposed to ship immediately. I received a phone call that this was no longer available and that when the new items were restocked, they would ship out a new one at the open box price. My credit card was charged $1233.00 on 5/20/23 for this light fixture. However, the item remained out of stock for months. I received an update that the new shipping time was 12/25/23, now 7 months after the day I was charged. On 11/27/2023, I asked for the order to be canceled due to this severe delay and for my card to be refunded. On 11/28/23, I received a reply that the cancellation process had begun. Then, on 11/30, I got a shipping notification for my light fixture that I had just requested to be canceled 3 days ago. I waited for the light fixture to arrive and it did on 12/8/2023. I signed for the box upon delivery and it was sealed. Once I unboxed it after the delivery driver left, I found that the box only had the globe lights inside without the main large fixture that would hold the globes. This rendered the light fixture unusable. I took photo and video evidence and alerted WeGotLites on 12/10/2023. I waited weeks for resolution, only to be told on 1/8/2023 that the manufacturer said they did include the fixture and that I was wrong. They are refusing to refund the light fixture or accept the return. Now, I have paid $1233 and all I have are a couple of useless globes. I'm not sure why they refuse to believe me after all I have been put through for the last 8 months on this purchase. I took ample photo and video evidence that I carefully documented and shared. I regret ever buying from WeGotLites and wish I had trusted my instinct not to buy from an unknown website.