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      Country
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          Find a Location

          MyKnobs.com, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • MyKnobs.com, Inc.

              14 Bayville Ave Bayville, NY 11709-1679

              BBB Accredited Business
            • MyKnobs.com, Inc.

              485 South Broadway Unit 29 Hicksville, NY 11801-5071

              BBB Accredited Business

            Business ProfileforMyKnobs.com, Inc.

            Knobs
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 22 Customer Reviews

            Customer Complaints

            46 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/23/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            MyKnobs.com, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • MyKnobs.com, Inc.

                14 Bayville Ave Bayville, NY 11709-1679

                BBB Accredited Business
              • MyKnobs.com, Inc.

                485 South Broadway Unit 29 Hicksville, NY 11801-5071

                BBB Accredited Business
              BBB File Opened:
              4/1/2001
              Years in Business:
              24
              Business Started:
              1/1/2000
              Business Incorporated:
              9/12/2000
              Accredited Since:
              4/23/2003
              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (718) 721-8926
                Primary Fax

              Phone Numbers

              Website Addresses

              Customer Complaints

              46 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On 1/25/24 I spent $1093.02 on cabinet hardware for my kitchen from MyKnobs. 7 of the 6 inch pulls werent going to work, so I submitted approval to return them. MyKnobs told me to send them back directly to Top Knobs, which I had to pay to ship back myself, which is crazy enough. Top K**** received the items on 2/7/24 by ***. I reach out to MyKnobs on 2/22/24 because I still hadnt received a refund. They say it should be the next day. The next day I receive a refund for $16.83. Which is $100.98 cents short of what I should have received. I reached back out to MyKnobs and they tell me that Top K**** said I only returned 1 ****, which clearly isnt true. Im pretty sure I wouldnt have spent $20 in shipping to get a refund of $16.83. *** reached out twice to My knobs, and they were radio silent. Seeing other complaints on here about withholding refunds, should be a red flag to everyone to not buy from here. MyKnobs and Top K**** stole from me.
              Read More

              Customer Reviews

              22 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              bradley e

              02/17/2024

              I received my pocket door hardware in a timely fashion for my construction project. However, the turn k*** part was bent, thinned, crooked and defected. I didn't notice because we're remodeling an entire home and the parts weren't looked over carefully until our contractor was ready to do the job. Unfortunately, ***** the Supervisor denied my claim to ship over a new pocket door mortise lock due to a 30 day window. YOU should see how defected the items was shipped.

              MyKnobs.com, Inc. Response

              02/28/2024

              We would like to bring to your attention that the order in question is from March 2023, and it is just three weeks shy of being a year old. Our standard procedure for addressing defective or damaged products involves customers notifying us within 30 days of receiving their order.It's worth noting that the consumer contacted us 11 months later, which unfortunately was not highlighted in their initial complaint. We regret to inform you that, regrettably, we are unable to replace the order in question. However, to express our commitment to customer satisfaction, we would like to extend an offer of free shipping and a discount on a subsequent order as an alternative resolution.

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