Business ProfileforTrinity Jewels Inc

I purchased two eternity bands with gemstones - one **** and the other peridot. After one week of use, the peridot eternity band gemstones started to fracture and fall out of the setting. We contacted ***** of Trijewels, requesting a refund, as per the advertised policy, within 30-days of the purchase because we had concerns about the craftsmanship and poor mounting. He asked to make it right and stated that if we were not happy with these after he fixed the ring we could return, but he also stated he could not fix it until a month later because he was too busy with not enough staff. This was on December 12, 2021. I followed back up with him on January 1, 2022 and was sent a return label for the peridot ring. We received the ring back with a warning to only wear it for special occasions because it was "fragile". I waited until I had time off work and wore it for four days before noticing he peridot losing a stone again. I again reached out to ***** of TriJewels, requesting he honor my original request for a refund and he refused. I had both rings, **** and peridot, examined by a professional jeweler. She had several concerns about the craftsmanship of the two rings. Her concerns are as follows, and verbatim:- Stones are too large for the setting mounts for both the **** and peridot rings, exposing too large of a surface area of the gemstones.- Seats are severely overcut on the **** ***** and as a result in a short matter of time the gemstones will start falling out.- Peridot is not a good choice for an eternity band, they are too soft. It is of questionable experience that a professional jeweler would advertise and sell this offering.- Prongs poorly built with issues of craftsmanship.